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What is Intercom?

A platform to provide a seamless customer experience across AI and human support, delivering increased customer satisfaction while reducing costs.

Do you use Intercom?

Knowledge base software•Customer support tools•AI Chatbots

Recent Launches

Fin AI Copilot An AI assistant for every support agent

Launched on June 27th, 2024

Knowledge Hub Power AI, agents and customers with the right content

Launched on June 27th, 2024

Fin by Intercom An AI bot powered by GPT-4 and built for customer service

Launched on March 14th, 2023

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Review Intercom?

4.3/5 based on 561 reviews

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Maker reviews

Ali Jafari used this to build

Sagehood AI

(1,853 points)

Intercom excels with its AI-first approach to customer support, enabling us to provide real-time assistance and automate repetitive queries efficiently. Its intuitive interface and robust integrations make it a superior choice for enhancing customer satisfaction.

29d ago

Ghost Kitty used this to build

Aimfox

(1,415 points)

For us, Intercom is more than just a chat tool—it’s a full-blown customer engagement platform. Unlike other tools, it seamlessly combines live chat, bots, and proactive messaging with a clean, intuitive UI. The ease of segmenting audiences and tailoring experiences sets it apart, making customer interactions feel personal at scale.

2mo ago

Nitesh Sharma used this to build

Draft Alpha

(466 points)

Thanks for offering a generous startup tier ✨

2mo ago

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Reviews

Emily Hodgins

Product Hunt

•13 reviews

We've been Intercom customers for a long time here at Product Hunt and have enjoyed seeing the company and feature set grow over time.

2yr ago

Vlad Zivkovic

•24 reviews

The most reliable chat tool ever!

1yr ago

Himanshu

•4 reviews

Intercom's promise of reduced human support and cost savings is appealing, but its execution lacks consistency, leading to occasional hiccups in customer experience.

1yr ago

Omar Farook

Blitzit

•13 reviews

Best for support chat, CRM, customer data and accurate in app marketing messaging flows.

1yr ago

Victor Nihoul

Flusk - Security & Monitoring for Bubble

•7 reviews

We used to be fan of Intercom. We're now still using Intercom for our non-profit but will have to change soon. Their support is really slow and inflexible. They change pricing from a day to the other without consideration. So be mindful, they have no consideration for their users, it's just really about money! EDIT: No one from their team ever reached out (obviously) Recently we've also had more issues with them (pricing changing with no warnings,...)

12mo ago

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