Intercom reviews
The best AI Agent and AI-first Customer Service Platform
•567 reviews•24 shoutouts•3.3K followers
Subscribe
Sign in
3.3K followers
We've been Intercom customers for a long time here at Product Hunt and have enjoyed seeing the company and feature set grow over time.
Best for support chat, CRM, customer data and accurate in app marketing messaging flows.
We used to be fan of Intercom. We're now still using Intercom for our non-profit but will have to change soon. Their support is really slow and inflexible. They change pricing from a day to the other without consideration. So be mindful, they have no consideration for their users, it's just really about money! EDIT: No one from their team ever reached out (obviously) Recently we've also had more issues with them (pricing changing with no warnings,...)
Intercom is ideally suited for support scenarios where questions dominate requests and issues. Technical support, which is more oriented toward ITSM, internal support, or B2E scenarios, requires more advanced automation rules. 🔵 Advantages: 1. FIN AI functionality: Mirrors Chat GPT performance. It charges per resolution, not tokens - a distinct pricing model. It also feeds on conversations, which is a great way to keep the knowledge/content updated. 2. Detailed Requester Portrait: Vital for troubleshooting with insights into device, login time, email open time, etc. 3. Proactivity: Push messages, banners, and Product Tours facilitate quick adaptivity, lessening resistance to change. 4. Goals Functionality: Ideal for those without an in-house analytics team. 5. Knowledge Base: Robust, with varying permission levels & theme customization. 6. Process Builder: Contains all the essential features to optimize simple support scenarios. 7. Continuous Learning: Regularly updated academy offers valuable courses & certifications.
Best customer service platform. We use this as helpdesk, guide and creating articles for our product
Intercom's customer support agent is my real MVP. As I manage both CS, support, and even aim to drive some growth, Intecoms chatbot FIN is my savior. It lets me stay focused and productive on important projects while our customers can still get answers to their most common questions in just seconds. It also allows me to proactively guide our customers through series, workflows, and product tours. Don't know how I would be able to do my work without it.
Intercom