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Intercom

Intercom

The best AI Agent and AI-first Customer Service Platform

•571 reviews•42 shoutouts•

3.9K followers

Top Product
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Product status
Claimed
Awards
Top Product
Top Product
The Business Messenger by Intercom was ranked #5 of the month for April 2018
Intercom was ranked #2 of the week for December 12th, 2013
Intercom on Product Management was ranked #3 of the week for February 11th, 2015
Intercom Real-Time was ranked #3 of the week for March 4th, 2015
Intercom on Starting Up was ranked #3 of the week for April 20th, 2017
All Awards
Forum Threads
Intercomp/intercom
Alan Mc Glinchey
Alan Mc Glinchey
Intercom + Fin AI Agent for Startups - The best AI agent and AI-first customer service platform
•16•

16d ago

Intercomp/intercom
Ben Griese
Ben Griese
Best, quick features to set up?
•5•

3mo ago

Intercomp/intercom
Kelly Farrell
Kelly Farrell
Fin AI Copilot - An AI assistant for every support agent
•4•

11mo ago

View allStart new thread
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intercom.comApp StorePlay Store
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Makers
Fergal Reid
Des Traynor
Alan Mc Glinchey
Alex Potrivaev
Chris Dalley
Kate Sugrue
All Makers

Intercom reviews

What do you think about Intercom?

Leave a review for the community

What do people think of Intercom?

The community submitted 571 reviews to tell us what they like about Intercom, what Intercom can do better, and more.

4.4/5All time (571 reviews)
4.5/5
Recently (10 reviews)
Best
Any Rating
Emily Hodgins
Emily Hodgins
Product Hunt

Product Hunt

•12 reviews

We've been Intercom customers for a long time here at Product Hunt and have enjoyed seeing the company and feature set grow over time.

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2yr ago
Vlad Zivkovic
Vlad Zivkovic
•24 reviews

The most reliable chat tool ever!

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2yr ago
Himanshu
Himanshu
•4 reviews

Intercom's promise of reduced human support and cost savings is appealing, but its execution lacks consistency, leading to occasional hiccups in customer experience.

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1yr ago
Omar Farook
Omar Farook
Blitzit

Blitzit

•13 reviews

Best for support chat, CRM, customer data and accurate in app marketing messaging flows.

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1yr ago
Victor Nihoul
Victor Nihoul
Flusk - Security & Monitoring for Bubble

Flusk - Security & Monitoring for Bubble

•7 reviews

We used to be fan of Intercom. We're now still using Intercom for our non-profit but will have to change soon. Their support is really slow and inflexible. They change pricing from a day to the other without consideration. So be mindful, they have no consideration for their users, it's just really about money! EDIT: No one from their team ever reached out (obviously) Recently we've also had more issues with them (pricing changing with no warnings,...)

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1yr ago
Kate Sugrue
Kate Sugrue
Intercom

Intercom

Hi Victor, we have recently changed our pricing to make it much more simpler and transparent, based on feedback from customers and prospects. Someone from our team will reach out to you to understand your concerns better, and we will try our best to address them.
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1yr ago
Faisal Karkoh
Faisal Karkoh
•23 reviews

Intercom stands out as one of the most intuitive and powerful customer communication platforms we’ve used. It seamlessly blends live chat, automation, and support tools into one clean interface, making it easy to manage conversations and scale support. The real strength lies in its ability to personalize interactions and automate repetitive tasks without feeling robotic. For teams focused on customer experience and growth, Intercom offers the right mix of flexibility, intelligence, and ease of use.

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2mo ago
André J
André J

FlowLayout

•14 reviews

Customer service ✅

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2yr ago
Kateryna Babenko
Kateryna Babenko
•2 reviews

Intercom is ideally suited for support scenarios where questions dominate requests and issues. Technical support, which is more oriented toward ITSM, internal support, or B2E scenarios, requires more advanced automation rules. 🔵 Advantages: 1. FIN AI functionality: Mirrors Chat GPT performance. It charges per resolution, not tokens - a distinct pricing model. It also feeds on conversations, which is a great way to keep the knowledge/content updated. 2. Detailed Requester Portrait: Vital for troubleshooting with insights into device, login time, email open time, etc. 3. Proactivity: Push messages, banners, and Product Tours facilitate quick adaptivity, lessening resistance to change. 4. Goals Functionality: Ideal for those without an in-house analytics team. 5. Knowledge Base: Robust, with varying permission levels & theme customization. 6. Process Builder: Contains all the essential features to optimize simple support scenarios. 7. Continuous Learning: Regularly updated academy offers valuable courses & certifications.

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8mo ago
Brian Ragone
Brian Ragone
•48 reviews

Best customer service platform. We use this as helpdesk, guide and creating articles for our product

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1yr ago
Desi Septiana
Desi Septiana
•10 reviews

Intercom's customer support agent is my real MVP. As I manage both CS, support, and even aim to drive some growth, Intecoms chatbot FIN is my savior. It lets me stay focused and productive on important projects while our customers can still get answers to their most common questions in just seconds. It also allows me to proactively guide our customers through series, workflows, and product tours. Don't know how I would be able to do my work without it.

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2mo ago

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