The best knowledge base software in 2025
What is knowledge base software?
Knowledge base software enables organizations to create, manage, and share a centralized repository of information, often in the form of articles, FAQs, guides, and documentation. It serves as a self-service tool for employees, customers, or users to find answers to common questions, troubleshoot issues, or learn about products and services. These platforms typically include search functionality, categorization, and version control, making it easy to maintain and update content. Knowledge base software is valuable for improving customer support, reducing reliance on live assistance, and ensuring that knowledge is accessible and consistently available across teams and users.
Mintlify
—Modern standard for documentation
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The modern standard for public facing documentation. Beautiful out of the box, easy to maintain, and optimized for user engagement.
Intercom
—An AI-first customer support platform
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A platform to provide a seamless customer experience across AI and human support, delivering increased customer satisfaction while reducing costs.
Whimsical
—Where product teams align on their next build
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Whimsical is the iterative product workspace. We help teams build clarity and shared understanding faster with documentation tools for solving any product challenge.
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Docusaurus helps you ship a top-notch documentation site in no time! Focus on your content: just write Markdown files! Put your site online in 5 minutes, then customize it. Full-featured: plugins, themes, search, blog, versioning, i18n, React...
Features.Vote
—Listen to your users. Know what to build next.
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Let your users post and vote on features they want, driving your product's growth with precision and clarity. 🚀
Fibery
—Your company's operating system
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A work platform that replaces isolated tools and connects teams. Chosen by nerds, appreciated by everyone.
Coda
—A new doc for teams
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Coda is the all-in-one doc that brings words, data, and teams together. It comes with building blocksーlike tables that talk to each other and buttons that take actionーso anyone can make a doc as powerful as an app.
Tango
—Interactive walkthroughs, created in seconds.
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Tango makes it easier to get work done by automatically capturing any process and turning it into an interactive walkthrough—complete with screenshots, descriptions, and curated insights. Just turn on the extension, complete your process as usual, and Tango does the rest. Each click auto-generates a step with text and visuals as you go, creating a beautiful, shareable, interactive walkthrough called a Tango. Share your Tango with just a click, anywhere you store and share knowledge.
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Need help using Atlassian products? Find out how to get started with Confluence, Jira, and more. Documentation for new users, administrators, and advanced tips & tricks.
Guidde
—Magically create video documentation with AI
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Create how-to videos in seconds, easily share with your customers or team.
