Name: Intercom
Rating: 4.59 (123 reviews)

A platform to provide a seamless customer experience across AI and human support, delivering increased customer satisfaction while reducing costs.

Hi! I m Ben, and I manage community support here at Product Hunt. We recently signed a new contract with @Intercom that has loads of new features, almost to the point that it s overwhelming

We had tried Fin in the past before the recent update (Fin 2.0?), and I ve been working on updating our help articles to make Fin work better whenever I have time. While Fin is a priority, I m also curious:

What features have others first implemented that were most impactful to your work? It could be data-wise or a reduction in volume! Anything making your team s work easier, with ~ideally~ minimal effort
What s been the best way for you to get everything set up? Navigating the Intercom Community, working with their team directly, reviewing help articles yourself, or something else?

Thanks in advance for any advice!!

Hi! I m Ben, and I manage community support here at Product Hunt. We recently signed a new contract with @Intercom that has loads of new features, almost to the point that it s overwhelming

What features have others first implemented that were most impactful to your work? It could be data-wise or a reduction in volume! Anything making your team s work easier, with ~ideally~ minimal effort
What s been the best way for you to get everything set up? Navigating the Intercom Community, working with their team directly, reviewing help articles yourself, or something else?

Thanks in advance for any advice!!

We've been Intercom customers for a long time here at Product Hunt and have enjoyed seeing the company and feature set grow over time.

Intercom's promise of reduced human support and cost savings is appealing, but its execution lacks consistency, leading to occasional hiccups in customer experience.

The most reliable chat tool ever!

We've been Intercom customers for a long time here at Product Hunt and have enjoyed seeing the company and feature set grow over time.

Intercom's promise of reduced human support and cost savings is appealing, but its execution lacks consistency, leading to occasional hiccups in customer experience.

The most reliable chat tool ever!

Intercom

The best AI Agent and AI-first Customer Service Platform

Intercom

The best AI Agent and AI-first Customer Service Platform

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Intercom Launches

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Best, quick features to set up?

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