Intercom is praised for its seamless integration of AI and human support, enhancing customer satisfaction and reducing costs. It is highly valued for its intuitive interface and robust features, making it a preferred choice for many businesses. FlutterFlow highlights its effortless integration for live chat, while Fibery appreciates its user communication capabilities. Sagehood AI commends its AI-first approach, enabling real-time assistance and efficient automation. However, some users express concerns about pricing and feature complexity.

+128

Summarized with AI

Pros

user communication (17)

customer engagement (5)

live chat (5)

real-time assistance (5)

automated responses (4)

robust integrations (4)

AI-first approach (3)

intuitive interface (3)

onboarding experience (3)

audience segmentation (2)

Pros

Cons

Reviews

Founder Reviews only

Helpful

Dylan Aldridge

used Intercom to build deflo

deflo

(61 points)

Intercom’s AI support tools are miles ahead — their bots handle complex queries without frustrating users, and the unified inbox makes team collaboration seamless. It’s saved us huge time on support while improving customer experience. Other tools feel clunky in comparison.

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2mo ago

Alexander Mironov

used Intercom to build

Shipable AI by CNTXT AI

(285 points)

We integrate Intercom into our range of integrations!

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2mo ago

Jan Jedlinski

used Intercom to build

AI Resume Builder for Recruiters

(152 points)

The best customer support platform ever made.

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4mo ago

Artemy Medvedev

used Intercom to build

Suprr

(52 points)

The most popular customer support tool that I drew inspiration from :)

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4mo ago

Raechel Lambert

used Intercom to build River

River

(135 points)

Rae, co-founder of River, was an early product marketer at Intercom and it’s been great to use Intercom from this side of the fence.

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4mo ago

Giulia Dressler

used Intercom to build Dummi

Dummi

(134 points)

It was easy to integrate with Intercom to create a seamless experience for our users that are already using Intercom as their support tool.

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4mo ago

sriram bhargav karnati

used Intercom to build

Theya for Business

(81 points)

Intercom gives us the perfect balance between automated support and human touch. Their AI-first approach lets us scale support without sacrificing user experience. It’s helped us onboard customers, answer bitcoin custody questions quickly, and stay close to our community—right inside the app.

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4mo ago