Instant bug replays for product teams ad customer support teams. Dummi halves the time the time your team spends dealing with bugs by providing complete context in one click.
Subscribe
Sign in
Instant bug replays for product teams ad customer support teams. Dummi halves the time the time your team spends dealing with bugs by providing complete context in one click.
Dummi
@giulia_dressler1 Hi, congrats on the launch on PH!
And how do you report on mobile devices? On the free plan, how many projects can you attach Dummi to?
Dummi
@julia_zakharova2 thank you Julia! Unfortunately we don’t support mobile apps just yet. You can create as many workspaces as you would like and use our Chrome extension on a free plan :)
Usually plugging in the Dummi button on your website is $49 but we are running a 3 month free trial for new users today!
@giulia_dressler1 Logging in via google doesn't work, and neither does email https://skrinshoter.ru/vVG3RkYtUpi
Dummi
@julia_zakharova2 thank you for letting us know, we got it fixed so it should be working now!
FinalCuts.pro
Looks like a time-saver. One question—how does Dummi handle sensitive data during screen recording, especially in apps with PII? Curious how you thread the needle between context and compliance.
Dummi
@shreyans_assistiv we have three privacy options where the user data can either 1. Not be masked at all 2. All user inputs are masked 3. All text is masked. This means companies can choose their level of context vs compliance! You can also read more about our privacy and security here: https://www.dummi.com/privacy-security
Kill Ping
Dummi
@agzee thank you so much! let us know how you find using it :)
It keeps a recording of what the user was doing for the last two minutes on their own browser, so it doesn't go anywhere, until they decide they want to report it.
@giulia_dressler1 Great idea! I have a few questions. How does this play into GDPR requirements? How large can the total recordings stored in the browser get?
We currently use Clarity to look at user sessions, to try and see what actually happened. However, Clarity doesn't record anything, it recreates a "simulation" of the user sessions. But something like your tool would make it so much easier for us to debug website issues.
Dummi
@npsquared Hey Nitin, great question! Dummi is fully GDPR compliant, meeting all necessary data protection requirements and we can get a DPA signed as well if required. The recordings are never longer than 2 minutes and they have no impact on performance.
Totally feel your pain about Clarity! We had the same issue when we were using Clarity, so Dummi is a big life saver :)