John Collins

Intercom on Starting Up - A book about growing a startup

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John Collins
Delighted to be sharing this at last as we've been working on it at Intercom for several months. We've taken some of our best writing on starting up from our blog, added in our latest thinking and sprinkled it with some stories from the early days of the company. It's divided into 9 questions that we believe every startup is going to have to answer as it grows e.g. what to build, who to hire, why culture matters etc. Available in a beautiful hardcover (or an equally beautiful PDF), it features over a dozen original illustrations courtesy of the Intercom Brand Studio. You can grab a digital copy today or pre-order the hardback, which will beging shipping shortly.
Csaba Kissi
@jaycee001 Is the PDF version available already?
Csaba Kissi
@jaycee001 You should allow paypal as a payment option there 😞
John Collins
@csaba_kissi If you buy the print version we'll send you the PDF straight away
Kunal Bhatia
@csaba_kissi @jaycee001 21 should be an option too since you're donating to Black Girls Code!
Jason Crabtree
I love the distribution method. Either pay $10 (very reasonable), pay $5 to a great cause, or share with a friend (building distribution into the model - and giving intercom two email addresses for zero marginal cost). (I went for the great cause ::smile::)
John Collins
@jason_crabtree_ Thanks for the feedback :-)
Tudor Baidoc
Shipment cost almost same price as the book.. :/
Sebastian Dobrincu
@baidoct $10 is extremely reasonable, yet you're still complaining?
John Collins
@baidoct The books are being shipped from Canada, where they were printed. Even at that price we are not making any money on this, just covering production and distribution costs.
Jack Smith
will this be available on amazon?
John Collins
@_jacksmith Working on that. Will let you know when it's live on Amazon.
benarent
I was lucky enough to get my hands on an early copy. The hardback copy is beautiful, and the print quality is amazing, but maybe I've a soft spot for neon inks.The production value is way better than any other $10 'business' book, pick it up you won't be disappointed.
Piotr Kulpiński
Tried to pre-order the book but I can't put my phone number in the form, it's always marked as invalid while it's a valid number in Poland. Can you advise what's the valid format for phone numbers?
Gil Belford
@piotrkulpinski I'm getting the exact same issue for Portugal. Ironically, their customer service isn't replying. :-P Edit: They've replied and are working on it. I would suggest you try giving them a ping as well Piotr!
Piotr Kulpiński
@gilbelford I've used their chatbox as well but no reply so far. Thanks for the tips!
John Collins
@piotrkulpinski @gilbelford Apologies. We've pushed a fix for this so you shouldn't have any issue now.
Richard Banfield
Received my copy yesterday and it's stunning. The design and layout make me a little jealous actually. Kind of wish my books had been so beautifully designed. I'm only a few pages in but I can already tell this book is a keeper. Nice work!
Aleksandra
Have been following the Intercom blog, and really love all the things they are sharing with the community. Would be great to grab a copy at one of the Intercom World Tour events. Otherwise, pre-ordering one for sure.
Jay Rayski
So beautifully designed! love it, as always intercom! :D
James Huang
Purchased, wish there was an apartment field for the address, though.
Tyler Berggren
awesome to have all of this content in a single source, looking forward to taking it all in.
Cody McLain
Great work!
Igor Ozherelyev
Thanks! I've already bought one)
Michael Gunnulfsen
Bought and excited!
Pierro
Looking forward, just downloaded. Thank you
Kayla Kinzer
I love the distribution method.