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pedro muller

Intercom for Startups - Eligible startups get Intercom features at a 95% discount

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Top Product
Eligible startups get advanced Intercom features and Early Stage Academy at a 95% discount.
The plan comes with 10 seats and 2,000 people reached. The Product Tours add-on comes with 1,000 guided users.

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Zubair
Back in the day we signed up for Intercom as a startup. After working with it for a while they suddenly changed their policy and boosted the price significantly. Really much higher. They also moved the goal posts of who qualifies. That meant jumping from a spend of under 100-200 dollars to a spend of 3000 dollars. Unfortunately we were only given a couple of months of notice for the price change. Normally I'd just quit but intercom is a product that requires deep integrations for triggers and the blow-back from this integration is something we still see occasionally. We ended up moving to Crisp which has better pricing and a product that's better in many (not all) regards. I try to avoid negative comments, I'd much rather be positive but Intercom earned it. I also feel that companies should learn from this, don't f*ck your users: https://medium.com/@Codename_One...
pedro muller
Top Product
Maker
@codename_one Hey Shai, thanks for the honest feedback. I recently joined to ensure that we have a friendly strategy and experience for startups, we will soon be able to provide a long tail discount experience to smooth the graduation of the early-stage program. If you are open I would love to chat with you and collect more of your feedback. If you are open to it email me at pedro@intercom.io.
Usman Qurashi
@pedro_muller1 Its nice to see someone from the top responding to these users comments and trying to find solutions. I would however point out one very important thing. In case of Intecom, most of the complains and confusions arises due to inconsistent and confusing pricing strategy. I was considering Intercom for my Startup, but even this package is not competitive
Dan Sear
You seem to offer 10 seats as part of this programme, but have a requirement to have less than 5 employees to take part? With such a small team I would be surprised if you would need more than 2 seats. We are a fairly new start-up in beta with 150 customers, but 25 employees and well below the funding limit though I assume we don't qualify? We have also just become an Intercom customer as we test out options. When this compares to Chip's offering of being free without the employee cap, they are poles apart. I appreciate the attempt to do something, and I have seen Intercom evolve quite a lot over the last 5 years, but the pricing seems to have got more confusing over that time
Alex Andrieiev

@dan_sear1 

I completely agree with you. The cap on employees while offering 10 seats does feel a bit contradictory. And for a startup at your stage, even if you meet the other criteria, it does seem like an odd limitation.

The comparison to Chip is a good one — very different approaches, and I can see why that would raise questions. Overall, I also feel that Intercom's pricing and structure have definitely become harder to navigate over the years.

Appreciate you sharing this — I think a lot of people probably feel the same but don’t always say it.

Zubair
Loyalty to customers, decent/consistent pricing
Andrew Luisi
always love reading about Intercom and learning better ways to bring success to our customers! :)
Robin
Imo there are better options in many perspective eg crisp. Intercome is more for bigger corps and just throwing a discount with not the best req doesnt change the fact - culture is the same. Tip: care about the early startup community / indies. Be one uf us
Sera

Sounds great

pedro muller
Top Product
Maker
I'm beyond excited to bring Intercom suite of products for the product hunt community with 95% discount. Intercom is a conversational relationship platform helping businesses build customer relationships through personalized, messenger-based experiences.
Daniel Chang
That's amazing! It will help many startups out there.
Gabriela Kalkerup
It was needed
Radim Rušil

Perfecto!

lyndsi thiessen

Loved your product! 👍

Zepeng She

Congrats on launching Intercom for Startups! 🎉 Love the 95% discount paired with Early Stage Academy access—this combo could be a game-changer for cash-strapped founders. The 10-seat offering and Product Tours add-on are smart for scaling early teams.

One suggestion: Consider extending the transition period post-discount to ease pricing shock. Also, clarifying eligibility beyond employee count (e.g., revenue, customer milestones) might make the offer feel fairer. Keep up the great work—excited to see how this evolves! 💡

tjsinor

Great deal for startups! A 95% discount on Intercom features is amazing. The 10 seats and Product Tours add-on are very useful. Definitely worth checking out!

André Oliveira

Our website is botmetr.com and we provide chatbot price comparisons and feedback features. Can we collab?

HeeSeung Chae

Love the direction you’re going with this. Rooting for your team! 💪💡

R R

Intercom helps businesses build better relationships with their customers by centralizing and managing communications across the customer lifecycle directly within their production environment.

SrdptsClue

Very good IM product

Huzaifa Khan

🚀 Incredible initiative from Intercom! Giving early-stage startups access to powerful tools at a 95% discount is a game-changer. Love how this opens doors for small teams to scale communication like pros. Cheers to empowering innovation! 🙌🔥

Aarav Trivedi

wow! For startup really help full.