ConvoZen.AI

Name: ConvoZen.AI
Rating: 4.91 (11 reviews)

Conversational Intelligence for Customer Success

4.9•11 reviews•

1.7K followers

Conversational Intelligence for Customer Success

4.9•11 reviews•

1.7K followers

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Customer support tools

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Automation tools

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AI Chatbots

ConvoZen.AI is the Analytics GPT for complete visibility into every customer interaction. A must-have conversational AI solution for automated call audits, agent performance & conversational intelligence.

4.9

Based on 11 reviews

Review ConvoZen.AI?

ConvoZen.AI is highly praised for its ability to enhance customer success through advanced conversational analytics. Users appreciate its automated call audits, agent performance tracking, and multilingual capabilities, which provide valuable insights into customer interactions. The platform's potential to revolutionize customer experience is frequently highlighted, with many noting its effectiveness in managing call center productivity. While some users suggest improvements in pricing transparency and design, the overall feedback is overwhelmingly positive, emphasizing its role in transforming customer service operations.

Summarized with AI

Pros

agent performance tracking (2)

automated call audits (2)

conversational analytics (2)

conversational intelligence (2)

Pros

Cons

Reviews

Helpful

Falak Naz Khan

•42 reviews

Impressive work Zaher and team. The multilingual transcription and sentiment analysis are particularly standout features. I'm curious, how does CallZen handle complex multilingual dialogues and dialect nuances? One suggestion: Integrating an AI-driven training module could aid in continuously improving agent performance based on real-time insights. A game-changer for customer interaction analytics indeed!

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2yr ago

Sarga S Nambiar

ConvoZen.AI

Thanks Falak for your comments and review! Our solution is fine tuned and finetunable for typical conversational & dialogue settings. We have build this solution in India which is land of multiple languages and multiple dialects of conversation. We have trained our models with hundreds of hours of dialogues to capture the varying nuances of conversational speech. We also provide services for model fine tuning and adaptation for custom conversational settings. We do have Ai-training module for agents, for coaching existing agents & training new agents post calls. Rolling out the real time insights, real soon! Will keep posted. Please visit the website: www.callzen.ai and do give it a try of the product.

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2yr ago

John

•5 reviews

The Conversational Analytics tool is awesome and inspiring, which helps to track & report valuable insights from conversations to understand customer feedback and agent performance. This is best AI in conversation

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1yr ago

Anthony Green

OpenRep

•52 reviews

CallZen.AI is taking customer success to the next level! 🚀 The idea of using Analytics GPT for contact centers is genius. Automated call audits, agent performance, and conversational intelligence in one platform? Sign me up!

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1yr ago