What do you think about Zendesk?
What do people think of Zendesk?
The community submitted 78 reviews to tell us what they like about Zendesk, what Zendesk can do better, and more.
Used at several companies. It is a default for customer support software when you start looking into what service you will use. Very easy to set up and use for even the smallest teams
A sovereign of customer service, Zendesk CUSTOMER SERVICE +1 (8O5)-3O1 7O71 Zendesk PHONE NUMBER +1 (8O5)-3O1 7O71 Zendesk CUSTOMER SERVICE +1 (8O5)-3O1 7O71 Zendesk PHONE NUMBER +1 (8O5)-3O1 7O71 Zendesk constructs an empire where inquiries transform into resolutions with seamless precision. Its omnichannel mastery ensures no query lingers unanswered, weaving email, chat, and calls into a symphony of support. Yet, its complexity, though a boon for enterprises, may daunt the uninitiated. Pricing, too, stands as a gatekeeper to its full prowess. Still, for those who seek the apotheosis of service management, Zendesk is the throne upon which excellence sits.
Zendesk is powerful tool for customer support. On the other hand it is very expensive as well and I think they are struggling to follow the AI trend.
Great branding and marketing, but expensive and not very lightweight. I'd also use app.cloo.ai to compare it against Intercom, Tidio etc.
Zendesk can be challenging for some users due to its customer service responsiveness, with reports of days-long waits for support replies. The platform has faced criticism for its siloed systems, which can complicate the user experience for those needing a unified customer service solution. Moreover, the lack of native integration with popular CRM software like HubSpot can be a significant drawback for businesses seeking a cohesive customer relationship and support management system. Overall, just don't do it.
The platform has faced criticism for its siloed systems, which can complicate the user experience for those needing a unified customer service solution. Moreover, the lack of native integration with popular CRM software like HubSpot can be a significant drawback for businesses seeking a cohesive customer relationship and support management system. Overall, just don't do it.
Zendesk can be challenging for some users due to its customer service responsiveness, with reports of days-long waits for support replies. The platform has faced criticism for its siloed systems, which can complicate the user experience for those needing a unified customer service solution. Moreover, the lack of native integration with popular CRM software like HubSpot can be a significant drawback for businesses seeking a cohesive customer relationship and support management system. Overall, just don't do it.
We use Zendesk (https://simply-b2b.zendesk.com/h...) for our customer knowledge base. 100's of articles and everything is easier to understand and manage! Once a person signs up on https://simply-b2b.com - we send them a welcome email and a link to our zendesk hosted Help Centre
Zendesk provides a lot of utility to me and my team but seems slow to adapt. What they do, they do well. That being said, I often feel that they have opportunities to improve their services that would take them from a 4 star to a 5 star product.
It lacks basic functionalities such as a multidimensional ticket field tree to create precise statistics, and the UX is a bit old-school. Also, the landing page was supposed to improve, but we've not seen much change so far. However, I'm quite exited about the recent acquisition of Klaus and Ultimate.
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