Name: Intercom
Rating: 4.58 (129 reviews)

Intercom

The best AI Agent and AI-first Customer Service Platform

4.6•129 reviews•

4.1K followers

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Customer support tools•AI Voice Agents

A platform to provide a seamless customer experience across AI and human support, delivering increased customer satisfaction while reducing costs.

Evan Strait

Lettria

•2 reviews

As an AI/ NLP startup, we rely on Intercom to handle our customer communications and support. Intercom has been an invaluable tool for engaging with our users, gaining customer insights, and providing the fast, personalized support experience that's essential for any technology company. We love Intercom's conversational messaging and chat features. Their messaging system makes it easy to start personal, helpful conversations with each of our customers in a scalable way. We've found that taking a conversational approach, rather than just sending generic emails or alerts, has helped strengthen our customer relationships and build more trust and loyalty. Intercom's customer data and insights are also extremely helpful for an NLP product. Their 360-degree customer view gives us valuable data about how people are using our platform so we can continue improving the product. We get details on users, accounts, companies and more so we have all the context we need. Their support features like help center, knowledge base and chatbot options allow us to provide fast answers to common questions while reserving live support for our highest priority customers. This has enabled us to scale our support efficiently even with a small team.

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2yr ago

Emily Hodgins

Product Hunt

•13 reviews

We've been Intercom customers for a long time here at Product Hunt and have enjoyed seeing the company and feature set grow over time.

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2yr ago

Himanshu

•4 reviews

Intercom's promise of reduced human support and cost savings is appealing, but its execution lacks consistency, leading to occasional hiccups in customer experience.

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2yr ago

Vlad Zivkovic

•24 reviews

The most reliable chat tool ever!

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2yr ago

Vanisa Punwani

SoWork

•8 reviews

Awesome, multi-functional tool. Great for staying organized and chatting to customers :) UI is super easy to use too!

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2yr ago

Alex Goldwin

•2 reviews

very nice tool to build customer relations

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3mo ago

Faisal Karkoh

•23 reviews

Intercom stands out as one of the most intuitive and powerful customer communication platforms we’ve used. It seamlessly blends live chat, automation, and support tools into one clean interface, making it easy to manage conversations and scale support. The real strength lies in its ability to personalize interactions and automate repetitive tasks without feeling robotic. For teams focused on customer experience and growth, Intercom offers the right mix of flexibility, intelligence, and ease of use.

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3mo ago

Muriuki Kagiri

•1 review

Quite robust with a ton of features for SaaS companies

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4mo ago

Desi Septiana

•10 reviews

Intercom's customer support agent is my real MVP. As I manage both CS, support, and even aim to drive some growth, Intecoms chatbot FIN is my savior. It lets me stay focused and productive on important projects while our customers can still get answers to their most common questions in just seconds. It also allows me to proactively guide our customers through series, workflows, and product tours. Don't know how I would be able to do my work without it.

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4mo ago

Kateryna Babenko

•2 reviews

Intercom is ideally suited for support scenarios where questions dominate requests and issues. Technical support, which is more oriented toward ITSM, internal support, or B2E scenarios, requires more advanced automation rules. 🔵 Advantages: 1. FIN AI functionality: Mirrors Chat GPT performance. It charges per resolution, not tokens - a distinct pricing model. It also feeds on conversations, which is a great way to keep the knowledge/content updated. 2. Detailed Requester Portrait: Vital for troubleshooting with insights into device, login time, email open time, etc. 3. Proactivity: Push messages, banners, and Product Tours facilitate quick adaptivity, lessening resistance to change. 4. Goals Functionality: Ideal for those without an in-house analytics team. 5. Knowledge Base: Robust, with varying permission levels & theme customization. 6. Process Builder: Contains all the essential features to optimize simple support scenarios. 7. Continuous Learning: Regularly updated academy offers valuable courses & certifications.

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10mo ago

Intercom

The best AI Agent and AI-first Customer Service Platform

Intercom reviews

The community submitted 129 reviews to tell us what they like about Intercom, what Intercom can do better, and more.

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