A platform to provide a seamless customer experience across AI and human support, delivering increased customer satisfaction while reducing costs.
Subscribe
Sign in
A platform to provide a seamless customer experience across AI and human support, delivering increased customer satisfaction while reducing costs.
Launched on May 7th, 2025
Hi! I m Ben, and I manage community support here at Product Hunt. We recently signed a new contract with @Intercom that has loads of new features, almost to the point that it s overwhelming
We had tried Fin in the past before the recent update (Fin 2.0?), and I ve been working on updating our help articles to make Fin work better whenever I have time. While Fin is a priority, I m also curious:
What features have others first implemented that were most impactful to your work? It could be data-wise or a reduction in volume! Anything making your team s work easier, with ~ideally~ minimal effort
What s been the best way for you to get everything set up? Navigating the Intercom Community, working with their team directly, reviewing help articles yourself, or something else?
Thanks in advance for any advice!!
Intercom is praised for its seamless integration of AI and human support, enhancing customer satisfaction and reducing costs. It is highly valued for its intuitive interface and robust features, making it a preferred choice for many businesses. FlutterFlow highlights its effortless integration for live chat, while Fibery appreciates its user communication capabilities. Sagehood AI commends its AI-first approach, enabling real-time assistance and efficient automation. However, some users express concerns about pricing and feature complexity.
