Thena

We've been an early customers of Thena @Toplyne and its safe to say its a mission critical tool for us now. We use it every day, and it drives our customer success motion. (The icing on the cake is working with their amazing team)

We built Thena because we were annoyed that customer communication is slow, lagging, and unintelligent; 70% of email and verbal communication lacks indicators' visibility. When Slack launched shared channels, it opened a door for many possibilities - it allowed us to have a single place to communicate with customers who were accessible at all times. Whether for implementation, marketing, or renewal, it was a necessary channel to be closer to the customer. Customers love Slack even more; they work on Slack daily and can ask anything, anytime, for swift resolution! However, it was painful to manage customers in channels - we miss customer requests, the data is dis-connected with internal systems, we can't identify churn or upsell signals and we can't manage 100s of them all at once. The true potential of Slack for customer communication was never truly explored. Thena makes Slack powerful for customer communication and collaboration. Thena benefits from Slack's inherent abilities and makes customer communication easy, fast, and intelligent, giving leading indicators with automation and AI to predict account health. Today, we are launching conversational ticketing platform for customer support, a powerful system that reduces time spent on solving customer issues by half with automation, workflows, and notifications. ✅ Customers can message issues directly from Slack, so they never need to move out of Slack. ✅ AI detects customer requests from messages, so teams never miss anything. ✅ Messages can be synced and replied to from any platform like Zendesk, Jira, or Intercom, so teams never move out of their tools. ✅ Customers or teams can escalate, so issues are always solved in time. ✅ Get notifications of pending requests, summaries, and reminders. ✅ Keep track of progress, SLAs, and customer satisfaction at once. Our next focus will be to ease marketing, product, billing and legal teams collaboration with customers, and build behavioral intelligence for churn, upsell, and sale prediction. We are backed by Pejman Nozad and Mar Hershenson of Pear VC, Ben Narasin of Tenacity Ventures, and leaders from today's fastest-growing SaaS companies including Branch, Lattice, mParticle, and Radar. Do provide feedback and drop your comments on what you think. Sign up at thena.ai to try it out.

This looks really interesting. Handling support via slack would definitely be a better experience for support teams. Just out of curiosity, is there a story behind the name?