ClearFeed

Name: ClearFeed
Rating: 4.85 (20 reviews)

Convert Multiple Slack Channels into a Shared Inbox

4.8•20 reviews•

712 followers

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Team collaboration software•Customer support tools•Slack apps

Tired of keeping track of requests across Slack channels? With ClearFeed, you can: manage a shared queue of requests across channels, respond within SLAs, convert requests to tickets/issues, broadcast messages across channels and more.

4.8

Based on 20 reviews

Review ClearFeed?

ClearFeed is highly praised for its ability to streamline Slack-based support, making it indispensable for companies with multiple channels. Users appreciate its responsiveness, customization options, and seamless integration with existing support tools like Zendesk. The product is noted for enhancing customer interactions by efficiently managing requests and providing timely SLA reminders. Feedback from the makers of Factors.AI highlights its effectiveness in handling numerous channels and tracking metrics. Overall, ClearFeed is recommended for improving real-time support and customer engagement.

+17

Summarized with AI

Pros

Slack integration (6)

customer support management (4)

SLA management (3)

broadcast feature (2)

real-time support (2)

responsive support team (2)

thread management (2)

triage functionality (2)

Pros

Cons

Reviews

Helpful

Greg Bakken

Glean

•1 review

ClearFeed is an essential product for conversational customer interactions and support. Along with being a great, easy-to-use product, the team providing it is stellar, responsive, and always open to new ideas to make the product better..

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2yr ago

Sanjeev Sisodiya

•1 review

Really high value addition to supporting your most valuable customers in responsive and engaging way. Take the adhoc, but critical, support you provide key customes via slack and turbo charge that. Provide a better experience both for your internal GTM/Support teams and but even more importantly for your customer teams (yes, that means support can actually become a many to many activity - reflecting the reality of complex customer relationships - vs 1:1 in traditional support channels). Integrates nicely with your existing support tooling. Highly recommended.

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2yr ago

Aleksandr Klizhentas

•1 review

We use Clearfeed at Teleport's 100+ slack channels in our community workspace. It's a must have for any company supporting customers in Slack. We replaced our home-grown support bot in days with Clearfeed and never looked back. Now our customers don't need to mention any bots and can be sure that Clearfeed will detect their request and always follow up. We also love Clearfeed's Zendesk integration and triage functionality.

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2yr ago

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Convert Multiple Slack Channels into a Shared Inbox

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