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ClearFeed

Convert Multiple Slack Channels into a Shared Inbox

4.8•20 reviews•

713 followers

Convert Multiple Slack Channels into a Shared Inbox

4.8•20 reviews•

713 followers

Team collaboration software

•

Customer support tools

•

Tired of keeping track of requests across Slack channels? With ClearFeed, you can: manage a shared queue of requests across channels, respond within SLAs, convert requests to tickets/issues, broadcast messages across channels and more.

Overview
Launches1
Reviews20
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Company Info

ClearFeed Info

Launched in 2023 View 1 launch

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ClearFeed reviews

The community submitted 20 reviews to tell us what they like about ClearFeed, what ClearFeed can do better, and more.

4.8

Based on 20 reviews

Review ClearFeed?

ClearFeed is highly praised for its ability to streamline Slack-based support, making it indispensable for companies with multiple channels. Users appreciate its responsiveness, customization options, and seamless integration with existing support tools like Zendesk. The product is noted for enhancing customer interactions by efficiently managing requests and providing timely SLA reminders. Feedback from the makers of Factors.AI highlights its effectiveness in handling numerous channels and tracking metrics. Overall, ClearFeed is recommended for improving real-time support and customer engagement.

+17

Summarized with AI

Pros

Cons

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Pros

Slack integration (6)

customer support management (4)

SLA management (3)

broadcast feature (2)

real-time support (2)

responsive support team (2)

thread management (2)

triage functionality (2)

Founder Reviews

Review ClearFeed?Be the first to leave a founder review for ClearFeed

Other Reviews (20)

Glean

ClearFeed is an essential product for conversational customer interactions and support. Along with being a great, easy-to-use product, the team providing it is stellar, responsive, and always open to new ideas to make the product better..

2yr ago

Sanjeev Sisodiya

Really high value addition to supporting your most valuable customers in responsive and engaging way. Take the adhoc, but critical, support you provide key customes via slack and turbo charge that. Provide a better experience both for your internal GTM/Support teams and but even more importantly for your customer teams (yes, that means support can actually become a many to many activity - reflecting the reality of complex customer relationships - vs 1:1 in traditional support channels). Integrates nicely with your existing support tooling. Highly recommended.

2yr ago

Aleksandr Klizhentas

We use Clearfeed at Teleport's 100+ slack channels in our community workspace. It's a must have for any company supporting customers in Slack. We replaced our home-grown support bot in days with Clearfeed and never looked back. Now our customers don't need to mention any bots and can be sure that Clearfeed will detect their request and always follow up. We also love Clearfeed's Zendesk integration and triage functionality.

2yr ago

Archbee

Congrats on the launch 🥳!

2yr ago

Pratyush Choudhury

Making Slack actionable is a hard problem for companies. Super excited to have been following the updates from the ClearFeed team. The ability to stay on top of threads, be aware of customer problems as well as keeping tabs on SLAs etc combined w/ the broadcast feature is super interesting. Kudos to @joydeep_sensarma & team

2yr ago

Love Clearfeed and their product. Have been using it for more than a quarter now and it is part of our daily ritual. Our support team can't work without it :-) Congratulations @joydeep_sensarma , @ankit_jain23 and team on the launch!

2yr ago

Easy to use

2yr ago

.

2yr ago

Tochukwu Mbiamnozie

Congratulations on your launch. Wish you success

2yr ago

Goodmeetings

Also, a BIG shout out to the Product Announcement feature...we are now able to broadcast key updates across all customer slack channels...we used to manually paste this in each channel earlier and at times used to miss sharing with 1-2 slack channels, this saves us tons of time and takes human error out of the equation.

2yr ago