Plain

Maker

Hi Product Hunt - and thanks for the hunt, @chrismessina ! 👋 This is Simon, Co-Founder & CEO of Plain.com. We're launching our our product into open beta today and our team is so excited to finally share what we've built with you. We started Plain because we wanted to solve the problem of context. If you've ever dealt with a customer support query, you know what I'm talking about: Figuring out who this customer is, whether they mentioned that bug before, the detective work to find what plan they're on, understanding what happened right before they get in touch... across a dozen tabs and apps. So we set out to build a modern tool that let users talk to you from anywhere in your product, let you see everything in one place, and importantly was a joy to use! Some things we think you'll like: 💬 Email and chat out of the box for instant setup 💌 Structured messaging anywhere in your product. Power things like early access requests, bug reports, product feedback – all in one place. 👀 View product events and messages in a single timeline. Plain can display any event from your own tools and systems, in any format, using our powerful JSON schema. 🚤 Get live customer information from your own tools and systems right in Plain, without building clunky apps or syncing custom fields. ✨ ...and everything you'd expect from a modern productivity tool: A beautiful, fast and intuitive UI, Cmd+K support, usage-based pricing, and much more. We love Product Hunt so are excited to offer the community 50% off our paid plans for the first 3 months if you sign up this week. Since we charge based on usage and have a generous free tier, this discount will only kick in once you exceed our free tier, so happy supporting! 🙌 Simply select "Product Hunt" when asked how you heard about us and we'll do the rest. 💛 We can't wait to hear what you think.

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2yr ago

Megan Murphy

Ourspace

@simonrohrbach very cool. In my last company (Hotjar) we used Zendesk, which required a TON of custom work - so much so that we had to have a team of engineers dedicated full time simply to keep up with the needs of our Support team. It was painful for Support, but it was also painful for Product & Engineering, because the nature of the work to build on Zendesk was pretty soul-sucking 🙈 So happy to see a product come to life with the potential to pull the rug out from under that outdated model! 👏

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2yr ago

Simon Rohrbach

Plain

Maker

Thanks so much @megan_murphy and couldn't agree more - this is exactly what we're solving! Excited to get you all on board very soon 🙌

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2yr ago

standards.

@chrismessina @simonrohrbach congrats guys! Happy customer here 😀🟥

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2yr ago

Simon Rohrbach

Plain

Maker

Thank you @standards_site ! We're very happy have you on board 🙌

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2yr ago

Ivan Baidin

WayAway

The idea of displaying all user interaction with the product and messages in one timeline is awesome. This is something that is sorely lacking in ticketing systems like Zendesk, Freshdesk and others. Congrats on the launch!

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2yr ago

Mike Hudack

I'm really proud to be backing Plain and its founders Simon Rohrbach and Matt Vagni. I had the great pleasure of working with both Simon and Matt at Deliveroo and they're amazing people. At Deliveroo we all learned, together, about the importance of customer support tooling. It happened during a period of hyper-growth when our customer service capabilities were just totally overwhelmed. This led to insanely high cost combined with bad customer outcomes -- a really dangerous combination. We couldn't hire new CS reps fast enough and so we did the only thing we could do -- we built better tooling. A small team went into lockdown and totally transformed our systems and processes, allowing us to regain control of customer support experience and cost. Plain is born from this experience. It's a tool designed to help other companies do customer service correctly from the beginning and invest in efficiency and tooling at the right times. And hopefully avoid ever getting into that sticky situation. Or at least make it much faster and easier to get out of than it was for us all those years ago. I'm really proud to be an investor in Plain. Congratulations Simon and Matt on an important milestone and a great product in the making.

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2yr ago

Simon Rohrbach

Plain

Maker

Thank you so much @mikehudack. Both Matt and I have learned an incredible amount from you – lessons we continue to hold dear and apply every day at Plain. We're really grateful to have you as a supporter and investor!

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2yr ago

Plain

Provide customer support as polished as your product

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