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ConvoZen.AI

ConvoZen.AI

Conversational Intelligence for Customer Success

4.9•11 reviews•

1.7K followers

Conversational Intelligence for Customer Success

4.9•11 reviews•

1.7K followers

Visit website
Customer support tools
•
Automation tools
•
AI Chatbots
ConvoZen.AI is the Analytics GPT for complete visibility into every customer interaction. A must-have conversational AI solution for automated call audits, agent performance & conversational intelligence.
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  • Reviews11
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Company Info
convozen.ai
ConvoZen.AI Info
Launched in 2023View 1 launch
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p/callzen-ai-2
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ConvoZen.AI reviews

The community submitted 11 reviews to tell us what they like about ConvoZen.AI, what ConvoZen.AI can do better, and more.

4.9
Based on 11 reviews
Review ConvoZen.AI?

ConvoZen.AI is highly praised for its ability to enhance customer success through advanced conversational analytics. Users appreciate its automated call audits, agent performance tracking, and multilingual capabilities, which provide valuable insights into customer interactions. The platform's potential to revolutionize customer experience is frequently highlighted, with many noting its effectiveness in managing call center productivity. While some users suggest improvements in pricing transparency and design, the overall feedback is overwhelmingly positive, emphasizing its role in transforming customer service operations.

JohnAnthony GreenAmit Sharma
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Pros
agent performance tracking (2)
automated call audits (2)
conversational analytics (2)
conversational intelligence (2)
Founder Reviews
Other Reviews (11)
Review ConvoZen.AI?Be the first to leave a founder review for ConvoZen.AI
Falak Naz Khan
Falak Naz Khan
•42 reviews
Impressive work Zaher and team. The multilingual transcription and sentiment analysis are particularly standout features. I'm curious, how does CallZen handle complex multilingual dialogues and dialect nuances? One suggestion: Integrating an AI-driven training module could aid in continuously improving agent performance based on real-time insights. A game-changer for customer interaction analytics indeed!
Report
2yr ago
Sarga S Nambiar
Sarga S Nambiar
ConvoZen.AI

ConvoZen.AI

Thanks Falak for your comments and review! Our solution is fine tuned and finetunable for typical conversational & dialogue settings. We have build this solution in India which is land of multiple languages and multiple dialects of conversation. We have trained our models with hundreds of hours of dialogues to capture the varying nuances of conversational speech. We also provide services for model fine tuning and adaptation for custom conversational settings. We do have Ai-training module for agents, for coaching existing agents & training new agents post calls. Rolling out the real time insights, real soon! Will keep posted. Please visit the website: www.callzen.ai and do give it a try of the product.
Report
2yr ago
John
John
•5 reviews
The Conversational Analytics tool is awesome and inspiring, which helps to track & report valuable insights from conversations to understand customer feedback and agent performance. This is best AI in conversation
Report
1yr ago
Anthony Green
Anthony Green
OpenRep

OpenRep

•52 reviews
CallZen.AI is taking customer success to the next level! 🚀 The idea of using Analytics GPT for contact centers is genius. Automated call audits, agent performance, and conversational intelligence in one platform? Sign me up!
Report
1yr ago
Amit Sharma
Amit Sharma
•1 review
Very good for call centre productivity management
Report
2yr ago
Umed Singh
Umed Singh
•1 review
Love this product cause, it will revolutionize the customer experience
Report
2yr ago
Snehil Saluja
Snehil Saluja
•3 reviews
Congratulations on the amazing launch Zaher! Would love for you to stop by and check us out + support us too: https://www.producthunt.com/post...
Report
2yr ago
Muhammed Salih
Muhammed Salih
•1 review
From whatever I have seen of Callzen, it seems to be a revelation in the customer service domain. The conversational analytics it provides seem to be very precise and it is able to capture critical insights very well, that too across multiple languages (I have tried for English, Hindi and Tamil). Kudos to the team for making this wonderful product. Looking forward to more features getting added.
Report
2yr ago
Sarga S Nambiar
Sarga S Nambiar
ConvoZen.AI

ConvoZen.AI

@muhammed_salih3 Thank you so much for your kind words and feedback! We're thrilled to hear that you've had such a positive experience with Callzen. It's fantastic to know that our conversational analytics have proven to be precise and capable of capturing critical insights across multiple languages, including English, Hindi, and Tamil. Your support and enthusiasm mean a lot to our team. We're continually working to enhance Callzen and add more features that will further elevate your customer service experience. Stay tuned for the exciting updates that are on the horizon. If you have any suggestions or specific features you'd like to see, please don't hesitate to share them with us. Your input is invaluable in shaping the future of Callzen. Thanks again for your support, and here's to many more great interactions with our product! #CallZen #ProductLove #PositiveReview
Report
2yr ago
Gus Oliveira
•37 reviews
Awesome launch @zaher_abdul_azeez Will CallZen.AI integrate sentiment analysis into the AI to measure customer satisfaction during calls? Congratulations on the launch and keep up the great work.
Report
2yr ago
David Arakelian
David Arakelian
•1 review
Very cool product! I can easily see how this will help thousands of different companies. Love what you've built here and wish you the best of luck moving forward :)
Report
2yr ago
Sarga S Nambiar
Sarga S Nambiar
ConvoZen.AI

ConvoZen.AI

Thank you for your fantastic feedback! We're thrilled to hear that you find our product cool and can see the potential it holds for thousands of companies. Your support and well wishes mean a lot to us. We're committed to helping businesses improve their customer service and achieve their goals, and comments like yours only motivate us further. If you ever have any suggestions or specific features you'd like to see, please don't hesitate to share them with us. Your input is invaluable in shaping the future of our product. Thanks again for your kind words and best wishes! 😊🚀 #CustomerService #Innovation #BestWishes
Report
2yr ago
Anna Mykhailova
Anna Mykhailova

Pitchel

•23 reviews
Intriguing concept, CallZen! Streamlining automated call audits and boosting conversational intelligence seems pivotal. How does the AI handle the challenges of understanding diverse regional accents and dialects in calls?
Report
2yr ago
Sarga S Nambiar
Sarga S Nambiar
ConvoZen.AI

ConvoZen.AI

Appreciate your query. This is exactly what we have been trying to solve with CallZen. Our solution is fine tuned and finetunable for typical conversational & dialogue settings. We have build this solution in India which is land of multiple languages and multiple dialects of conversation. We have trained our models with hundreds of hours of dialogues to capture the varying nuances of conversational speech. We also provide services for model finetuning and adaptation for custom conversational settings #CallZen #UserLove 😃
Report
2yr ago