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Zendesk

Zendesk

The #1 helpdesk software

•78 reviews•3 shoutouts•

3.1K followers

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© 2025 Product Hunt
Product status
Unclaimed
Awards
Zendesk Explore was ranked #4 of the day for November 14th, 2018
Answer Bot by Zendesk was ranked #2 of the day for August 17th, 2017
All Awards
Links
zendesk.comApp StoreGitHub
Social
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Makers
Thomas Verschoren
Peter Godden
Ben Zimny
Vincent Brendel
Tommy Klouwers
Thomas Verschoren
All Makers

What is Zendesk?

Zendesk is a service-first CRM company that builds software designed to improve customer relationships. As employees, we encourage each other to grow and innovate. As a company, we roll up our sleeves to plant roots in the communities we call home.

Do you use Zendesk?

Zendesk gallery image
Zendesk gallery image
Zendesk gallery image
Customer support tools•CRM software

Recent Zendesk Launches

ChatGPT Suggested Reply for Zendesk
ChatGPT Suggested Reply for Zendesk Generate replies to customer tickets

Launched on May 24th, 2023

ChatGPT Ticket Summary for Zendesk
ChatGPT Ticket Summary for Zendesk Use OpenAI's ChatGPT to sumarise support tickets

Launched on May 2nd, 2023

Timers App for Zendesk
Timers App for Zendesk Timer workflows to manage SLAs, OLAs, deadlines or reminders

Launched on April 1st, 2022

View all Zendesk launches

Forum Threads

Pedro Muller
Pedro Muller
•

6yr ago

Zendesk for Startups - Every customer counts when you're a startup

Now, more than ever, it’s important to stay connected to your customers – and Zendesk is here to help with the Startups Program. Apply now to get all of Zendesk, free for 6 months, along with expert advice and hands-on support to get up and running in no time.

Andrew Forbes
Andrew Forbes
•

6yr ago

Zendesk Sunshine - Open, flexible CRM platform built on AWS

Zendesk Sunshine is an open, flexible CRM platform. Sunshine is built on AWS and lets you seamlessly connect and understand all your customer data—wherever it lives—and use it across your business. It’s fast, powerful, and gives you the freedom to build any customer app or service you can dream of.

Andrew Forbes
Andrew Forbes
•

6yr ago

Zendesk Explore - Analytics to measure & improve the customer experience

Building the best customer experience works better when it's driven by data. With Zendesk Explore, you get instant access to the analytics that matter—and the deeper understanding of your customers and business that comes with it.

Zendesk Explore provides analytics for businesses to measure and improve the entire customer experience.

View all

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Maker reviews of Zendesk

Pluno
Alexander Abstreiter
Alexander Abstreiter
used this to buildPluno
(151 points)
Still one of the most used support tools.
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4d ago
Notebooks - Your AI Whiteboard
Dev Singh
Dev Singh
used this to buildNotebooks - Your AI WhiteboardNotebooks - Your AI Whiteboard
(353 points)
Great startup pricing and amazing product. Great for building trust
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2mo ago
Sarah Mooney
Sarah Mooney
used this to buildAriglad YC W23
(1,038 points)
As one of the top customer service ticketing software, Zendesk has enabled us to seamlessly integrate with customer environments and analyze their data, thanks to its robust integration capabilities.
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11mo ago
View all Zendesk reviews

Reviews

David Laubner
David Laubner
•15 reviews

Used at several companies. It is a default for customer support software when you start looking into what service you will use. Very easy to set up and use for even the smallest teams

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1yr ago
innka dw
innka dw
•29 reviews

A sovereign of customer service, Zendesk CUSTOMER SERVICE +1 (8O5)-3O1 7O71 Zendesk PHONE NUMBER +1 (8O5)-3O1 7O71 Zendesk CUSTOMER SERVICE +1 (8O5)-3O1 7O71 Zendesk PHONE NUMBER +1 (8O5)-3O1 7O71 Zendesk constructs an empire where inquiries transform into resolutions with seamless precision. Its omnichannel mastery ensures no query lingers unanswered, weaving email, chat, and calls into a symphony of support. Yet, its complexity, though a boon for enterprises, may daunt the uninitiated. Pricing, too, stands as a gatekeeper to its full prowess. Still, for those who seek the apotheosis of service management, Zendesk is the throne upon which excellence sits.

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1mo ago
Vitor Seabra
Vitor Seabra
•5 reviews

Zendesk is powerful tool for customer support. On the other hand it is very expensive as well and I think they are struggling to follow the AI trend.

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1yr ago
Michal Kaczor
Michal Kaczor
•4 reviews

Great branding and marketing, but expensive and not very lightweight. I'd also use app.cloo.ai to compare it against Intercom, Tidio etc.

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1yr ago
Tatiana Shasiragi
Tatiana Shasiragi
•10 reviews

The platform has faced criticism for its siloed systems, which can complicate the user experience for those needing a unified customer service solution. Moreover, the lack of native integration with popular CRM software like HubSpot can be a significant drawback for businesses seeking a cohesive customer relationship and support management system. Overall, just don't do it.

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2mo ago
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