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Ariglad YC W23

Auto Create & Update Knowledge Base Articles

5.0•5 reviews•

1.1K followers

Knowledge base software•Customer support tools•AI Coding Assistants

Powered by AI, Ariglad automatically updates your knowledge base articles, and creates new articles by analyzing support tickets and product release notes. We integrate with Zendesk, Salesforce, Intercom, Notion, Jira, Slack and more 🚀✨

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Launch tags:

Productivity•Customer Communication•Artificial Intelligence

Launch Team / Built With

Ariglad YC W23

Maker

📌

Hey ProductHunters! 👋👋👋 🥳I'm excited to finally share Ariglad with you. After a big pivot, our team is proud to present our AI-powered help center automation tool. We integrate with tools like Zendesk, Notion, Slack, and more, offering a complete solution to keep your support resources accurate and thorough. 💻 What you can expect from Ariglad: 🔸 Automatic knowledge base article creation and updates 🔸 Seamless integration with multiple platforms 🔸 Empowering your team to review and approve AI-generated content Let me give you 3 examples: Your knowledge base has gaps and outdated content Ariglad analyzes your support tickets, slack chats and product release notes, identifies gaps, and updates or creates new content automatically. Your knowledge base & help center stays fresh and accurate, effortlessly. Your organization is building out your knowledge base Ariglad’s AI can see that the information being shared in support tickets doesn’t exist in your knowledge base. It will use the info in customer comms and release notes to write articles from scratch. You are launching new product features With Ariglad, you just upload your product release notes, and our AI will automatically craft new articles and update existing articles. We’re proud of Ariglad's current capabilities, but we're just getting started. There’s so much more to come, and we're committed to making your support workflows smarter and more efficient! ✨ Boost self serve with an auto-maintained knowledge base ✨ Want to see how Ariglad works? Create a free sandbox account. Follow the link to get started! 📥 Our team will be here all day to answer any questions you have about Ariglad. Leave your questions below! 🚀💻

1yr ago

Gaurav Singh Bisen

Letz DM

@sarahthemarketer Congratulations on the launch. I like the product use case and design as well. Once I reach a stage where we have this gap, I'll surely be willing to give it a shot! Have added to my stack!

1yr ago

Ariglad YC W23

Maker

@thepmfguy Thanks so much Gaurav! Happy to hear it looks useful for your team :)

1yr ago

Ariglad YC W23

Maker

@hamza_afzal_butt Thanks so much Hamza! We're so excited to have launched and I'm very pleased to hear that this problem resonates with you :) hopefully it will be a thing of the past soon with this new solution!

1yr ago

SaaS for Greater Good

@sarahthemarketer Cheers to the launch! Wishing you great success and new milestones. How long did it take to develop this?

1yr ago

@sarahthemarketer Hi Sarah and Ariglad Team, I saw your launch on Product Hunt and the concept of automatically maintaining a knowledge base with AI is incredibly interesting! Ariglad's ability to analyze support tickets, Slack chats, and product releases to create and update articles addresses a major pain point for many teams. As a developer with experience in AI development, I'm curious about the technical aspects of Ariglad. Here are a couple of questions: - Can you elaborate on the process of ensuring AI-generated content maintains high quality and accuracy? The human review and approval step sounds crucial. - Ariglad handles potentially sensitive customer data. Can you share more details on data security measures and the integration process for different platforms (Zendesk, etc.)? My background in full stack development might be valuable for Ariglad's development in areas like: - Contributing to techniques that further enhance the AI's ability to generate clear, concise, and accurate knowledge base articles. - Exploring additional data security protocols and streamlining integrations with various support platforms. I'd love to learn more about Ariglad's technical approach and how my skills can contribute to making it an even more powerful tool. Congratulations on your launch! I'll be signing up for a free sandbox account to explore Ariglad's features further. Best regards, Max

1yr ago

Congrats on the launch @sarahthemarketer and team. This is one tool I hope everyone including my competitors sign up for. Knowledge Base articles being outdated is incredibly frustrating. I like to read things prepurchase too, in order to see if it does what it looks like it does, if there is a discrepancy who has it wrong - the marketer on the site or the developer in the docs? Who knows. If they are using Ariglad then it should be the website is wrong. Your website is nice too. It would have been cool to see a product demo video We are yet to launch, but you are added to our future tools list. Good luck.

1yr ago

Ariglad YC W23

Maker

@ty_robb I completely agree, there is nothing more frustrating and annoying than an outdated or unhelpful knowledge base! Our goal is to make them a thing of the past :) Thanks for the feedback on adding a demo video, very helpful to know. Thanks for your support Tyrone!

1yr ago

Ariglad YC W23

Maker

@ty_robb Thanks for this Tyrone! Really appreciate how much thought and care you put into this feedback - Sarah gave a great response so please let me know if anything else comes up!

1yr ago

@sophiewyne hopefully just your signups. One thing that may be cool, to give users the ability to submit links to companies who have dodgy docs, it can help in a bunch of ways. Gives targets and it will be a much easier sales call, "Hey your customers are requesting our services..."

1yr ago

Ariglad YC W23

Maker

@ty_robb Absolutely, we’re sooo excited about the possibilities for this!

1yr ago

Karan Arora 🚀

Super awesome idea! However, when I visit the website, it asks for signup without allowing users to see the value proposition first. Was this a mindful decision?

1yr ago

Ariglad YC W23

Maker

@gamifykaran Thanks so much Karan! You should be able to login to a sandbox account on our website - feel free to check it out here: https://ai.ariglad.com/onboard We can look into making it more obvious on the website so it isn't missed :)

1yr ago

Ariglad YC W23

Maker

@gamifykaran We thought a lot about getting rid of the email part, but as Sarah mentioned we had to keep it to ensure that our security processes and policies are followed. Thanks for your question and let us know if we can help at all! 🙌

1yr ago

Karan Arora 🚀

@sophiewyne My point was to explain the value proposition to the users and not to access the product as it will be difficult to understand what does ariglad does if they are visiting your website for the first time.

1yr ago

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5.0

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