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Intercom

Intercom

The best AI Agent and AI-first Customer Service Platform

4.4•573 reviews•43 shoutouts•

4K followers

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Customer support tools•AI Voice Agents

A platform to provide a seamless customer experience across AI and human support, delivering increased customer satisfaction while reducing costs.

This is the 80th launch from Intercom. View more

Intercom + Fin AI Agent for Startups

The best AI agent and AI-first customer service platform
Top Product
Intercom + Fin AI Agent for Startups was ranked #2 of the day for May 7th, 2025
Startups receive a 90% discount on the Intercom Customer Service Suite, including Fin—the #1 AI agent in customer service—free for a full year with 300 monthly resolutions. That's equivalent to having a full-time human support agent at no cost.
Intercom + Fin AI Agent for Startups gallery image
Intercom + Fin AI Agent for Startups gallery image
Intercom + Fin AI Agent for Startups gallery image
Intercom + Fin AI Agent for Startups gallery image
Intercom + Fin AI Agent for Startups gallery image
Free Options
Launch tags:
Customer Communication•SaaS•Artificial Intelligence
Launch Team

What do you think? …

Alan Mc Glinchey
Top Product
Maker
📌

I’m Alan Mc Glinchey, I manage the startup programs at Intercom. Intercom’s early stage startup program has operated for over eight years focused on making the best of Intercom available to early stage founders and builders to help them grow and support their customers. 

Today we are excited to announce an improved program that includes: Intercom’s complete AI-first platform for $65/month (90% off) + A full year of Fin AI Agent, free.

300 free resolutions every month. Human-quality replies, instantly and reliably. While you build, pitch, and grow.

There are a lot of companies talking about AI Agents, but Fin is operating at scale, accessible to any business and delivering 99.9% accuracy, an 86% peak resolution rate, and a 56% average resolution rate.

What’s included:

  • Fin AI Agent, your 24/7 support teammate—handling queries across chat, email, and more

  • 300 monthly Fin resolutions (3,600/year) for free

  • All the best advanced tools from the Intercom platform like Outbound, Workflows, Help Center, Inbox, and Fin AI Copilot. 

Eligible startups:

  • New Customers 

  • Fewer than 15 employees

  • Raised under $10M

Apply Now: intercom.com/early-stage

🛠 Built for this new generation of startups.

📈 Trusted by defining AI companies: Lovable, Clay, Anthropic, and Synthesia.

💬 Questions or feedback? Drop them below—we’re here and listening.

Masum Parvej

@alan_mc_glinchey How customizable is Fin for early-stage startups?

Alan Mc Glinchey
Top Product
Maker
@masump Fin is highly customizable for startups. We offer several ways to tailor Fin to your brand and needs: 1. Personality: You can customize Fin's name, avatar, tone of voice, and answer length to match your brand identity. 2. Interaction: You can customize how Fin greets customers, sets expectations, and uses reply buttons in conversations. 3. Control: You have full control over how and when Fin interacts with your customers segments. Easily loop in you or your team where you do want direct conversations with customers or users. 4. Fin Tasks: Fin can update information on external systems in order to resolve more complex and time-consuming requests, helping your customers update billing information, cancel orders, change reservations, and more. These customization options allow startups to create a personalized AI first support experience that aligns with their brand and customer service goals. Here is a demo of the guidance capabilities you have with Fin https://youtu.be/MkiDCoJdA4E?si=...
Nathan Sudds
@masump I'll add to this as a community expert consulting teams I can say from experience it's very customizable and is getting even better with every release! From the ability now to rename it, and prompt for personality to guidance and integrations there's a lot you can do to tailor how Fin engages with customers and handles situations. Also the Improve workflow and conversation events really help to understand where it's getting the information and why it's doing what it's doing to iterate and improve. Fin Tasks & Custom Actions can hook into your APIs or 3rd party tools to let Fin use these to answer more accurately as well. Preparation and monitoring are key but it's a great forcing function as well to keep you content and documentation up to date! If Fin answers incorrectly it's often you can track where it got that info and fix it once, then all future interactions with customers are improved. Great work by the Intercom team and it's sometimes hard even for me working on this with consulting clients every day... to keep up with all the new releases and betas 😂
Eoghan McCabe
Top Product

Excited to get this out there! :)

Tanmay Parekh
All the best for the launch @alan_mc_glinchey & team! Have been using intercom for years now. Amazing tool.
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Intercom gallery image

Intercom Launches

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Forum Threads

Intercomp/intercom
Ben Griese
•

4mo ago

Best, quick features to set up?

Hi! I m Ben, and I manage community support here at Product Hunt. We recently signed a new contract with @Intercom that has loads of new features, almost to the point that it s overwhelming

We had tried Fin in the past before the recent update (Fin 2.0?), and I ve been working on updating our help articles to make Fin work better whenever I have time. While Fin is a priority, I m also curious:

  1. What features have others first implemented that were most impactful to your work? It could be data-wise or a reduction in volume! Anything making your team s work easier, with ~ideally~ minimal effort

  2. What s been the best way for you to get everything set up? Navigating the Intercom Community, working with their team directly, reviewing help articles yourself, or something else?

Thanks in advance for any advice!!

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Review Intercom?

4.38/5 based on 573 reviews
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Maker reviews of Intercom

Shipable AI by CNTXT AI
Alexander Mironov
Alexander Mironov
used this to buildShipable AI by CNTXT AIShipable AI by CNTXT AI
(328 points)
We integrate Intercom into our range of integrations!
The Swarm
Olivier Roth
Olivier Roth
used this to buildThe SwarmThe Swarm
(752 points)
This is a life-safer when it comes to orienting users and managing support across time zones.
Sagehood AI
Ali Jafari
Ali Jafari
used this to buildSagehoodSagehood AI
(1,740 points)
Intercom excels with its AI-first approach to customer support, enabling us to provide real-time assistance and automate repetitive queries efficiently. Its intuitive interface and robust integrations make it a superior choice for enhancing customer satisfaction.
View all Intercom reviews

Reviews of Intercom

Emily Hodgins
•13 reviews

We've been Intercom customers for a long time here at Product Hunt and have enjoyed seeing the company and feature set grow over time.

Vlad Zivkovic
•24 reviews

The most reliable chat tool ever!

Himanshu
•4 reviews

Intercom's promise of reduced human support and cost savings is appealing, but its execution lacks consistency, leading to occasional hiccups in customer experience.

View all 573 reviews
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