Intercom

Intercom

The best AI Agent and AI-first Customer Service Platform

567 reviews24 shoutouts

3.3K followers

What is Intercom?

A platform to provide a seamless customer experience across AI and human support, delivering increased customer satisfaction while reducing costs.

Do you use Intercom?

Intercom gallery image
Intercom gallery image
Intercom gallery image

Recent Intercom Launches

View all Intercom launches

Forum Threads

Matt Hodges

7yr ago

The Business Messenger by Intercom - More than just chat. Intercom's new app platform.

Meet the all-new Intercom Messenger – the only Business Messenger built for more than just chat. Accelerate growth across the customer lifecycle with a new customizable home screen, a growing library of Messenger apps, and a truly extensible platform.

pedro muller

3yr ago

Intercom for Startups - Eligible startups get Intercom features at a 95% discount

Eligible startups get advanced Intercom features and Early Stage Academy at a 95% discount.
The plan comes with 10 seats and 2,000 people reached. The Product Tours add-on comes with 1,000 guided users.

View all

Intercom Alternatives

View all Intercom alternatives

Maker reviews of Intercom

The Swarm
Olivier Roth
used this to buildThe SwarmThe Swarm
(758 points)
This is a life-safer when it comes to orienting users and managing support across time zones.
Flexprice
Koshima Satija
used this to buildFlexpriceFlexprice
(678 points)
Enables us to support users and capture feedback directly within the product.
River
Raechel Lambert
used this to buildRiverRiver
(133 points)
Rae, co-founder of River, was an early product marketer at Intercom and it’s been great to use Intercom from this side of the fence.
View all Intercom reviews

Reviews

Emily Hodgins
12 reviews

We've been Intercom customers for a long time here at Product Hunt and have enjoyed seeing the company and feature set grow over time.

Vlad Zivkovic
24 reviews

The most reliable chat tool ever!

Himanshu
4 reviews

Intercom's promise of reduced human support and cost savings is appealing, but its execution lacks consistency, leading to occasional hiccups in customer experience.

Omar Farook
13 reviews

Best for support chat, CRM, customer data and accurate in app marketing messaging flows.

Victor Nihoul
7 reviews

We used to be fan of Intercom. We're now still using Intercom for our non-profit but will have to change soon. Their support is really slow and inflexible. They change pricing from a day to the other without consideration. So be mindful, they have no consideration for their users, it's just really about money! EDIT: No one from their team ever reached out (obviously) Recently we've also had more issues with them (pricing changing with no warnings,...)

View all