A platform to provide a seamless customer experience across AI and human support, delivering increased customer satisfaction while reducing costs.
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A platform to provide a seamless customer experience across AI and human support, delivering increased customer satisfaction while reducing costs.
Launched on May 7th, 2025
Hi! I m Ben, and I manage community support here at Product Hunt. We recently signed a new contract with @Intercom that has loads of new features, almost to the point that it s overwhelming
We had tried Fin in the past before the recent update (Fin 2.0?), and I ve been working on updating our help articles to make Fin work better whenever I have time. While Fin is a priority, I m also curious:
What features have others first implemented that were most impactful to your work? It could be data-wise or a reduction in volume! Anything making your team s work easier, with ~ideally~ minimal effort
What s been the best way for you to get everything set up? Navigating the Intercom Community, working with their team directly, reviewing help articles yourself, or something else?
Thanks in advance for any advice!!
Intercom is praised for its seamless integration of AI and human support, enhancing customer satisfaction and reducing costs. It is highly valued for its intuitive interface and robust features, making it a preferred choice for many businesses. FlutterFlow highlights its effortless integration for live chat, while Fibery appreciates its user communication capabilities. Sagehood AI commends its AI-first approach, enabling real-time assistance and efficient automation. However, some users express concerns about pricing and feature complexity.
Intercom
I’m Alan Mc Glinchey, I manage the startup programs at Intercom. Intercom’s early stage startup program has operated for over eight years focused on making the best of Intercom available to early stage founders and builders to help them grow and support their customers.
Today we are excited to announce an improved program that includes: Intercom’s complete AI-first platform for $65/month (90% off) + A full year of Fin AI Agent, free.
300 free resolutions every month. Human-quality replies, instantly and reliably. While you build, pitch, and grow.
There are a lot of companies talking about AI Agents, but Fin is operating at scale, accessible to any business and delivering 99.9% accuracy, an 86% peak resolution rate, and a 56% average resolution rate.
What’s included:
Fin AI Agent, your 24/7 support teammate—handling queries across chat, email, and more
300 monthly Fin resolutions (3,600/year) for free
All the best advanced tools from the Intercom platform like Outbound, Workflows, Help Center, Inbox, and Fin AI Copilot.
Eligible startups:
New Customers
Fewer than 15 employees
Raised under $10M
Apply Now: intercom.com/early-stage
🛠 Built for this new generation of startups.
📈 Trusted by defining AI companies: Lovable, Clay, Anthropic, and Synthesia.
💬 Questions or feedback? Drop them below—we’re here and listening.
@alan_mc_glinchey How customizable is Fin for early-stage startups?
Intercom
Intercom
Excited to get this out there! :)
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