We used to be fan of Intercom. We're now still using Intercom for our non-profit but will have to change soon. Their support is really slow and inflexible. They change pricing from a day to the other without consideration.
So be mindful, they have no consideration for their users, it's just really about money!
EDIT: No one from their team ever reached out (obviously)
Recently we've also had more issues with them (pricing changing with no warnings,...)
Hi Victor, we have recently changed our pricing to make it much more simpler and transparent, based on feedback from customers and prospects. Someone from our team will reach out to you to understand your concerns better, and we will try our best to address them.
Intercom is a decent tool. I appreciate that they support sending emails. But it can be challenging to find information on the dashboard, and there are too many features that our team doesn't use. This can be distracting and time-consuming.
I use the intercom as an end user on many sites and I can say for sure that adding AI is the most useless updates.
The bot has not answered any of my questions and does not understand when I ask to call people. That's enough
