Intercom reviews
The best AI Agent and AI-first Customer Service Platform
•572 reviews•41 shoutouts•3.8K followers
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3.8K followers
We used to be fan of Intercom. We're now still using Intercom for our non-profit but will have to change soon. Their support is really slow and inflexible. They change pricing from a day to the other without consideration. So be mindful, they have no consideration for their users, it's just really about money! EDIT: No one from their team ever reached out (obviously) Recently we've also had more issues with them (pricing changing with no warnings,...)
It's an easy-to-use software and the outbound chat messages are very useful. Great customer support and well-documented help articles as well.
I use the intercom as an end user on many sites and I can say for sure that adding AI is the most useless updates. The bot has not answered any of my questions and does not understand when I ask to call people. That's enough
It eliminates manual, time-consuming tasks, enabling my team to focus on strategic initiatives and creative problem-solving.
Intercom