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Alan Mc Glinchey

Intercom + Fin AI Agent for Startups - The best AI agent and AI-first customer service platform

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Startups receive a 90% discount on the Intercom Customer Service Suite, including Fin—the #1 AI agent in customer service—free for a full year with 300 monthly resolutions. That's equivalent to having a full-time human support agent at no cost.

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Alan Mc Glinchey
Top Product
Maker
📌

I’m Alan Mc Glinchey, I manage the startup programs at Intercom. Intercom’s early stage startup program has operated for over eight years focused on making the best of Intercom available to early stage founders and builders to help them grow and support their customers. 

Today we are excited to announce an improved program that includes: Intercom’s complete AI-first platform for $65/month (90% off) + A full year of Fin AI Agent, free.

300 free resolutions every month. Human-quality replies, instantly and reliably. While you build, pitch, and grow.

There are a lot of companies talking about AI Agents, but Fin is operating at scale, accessible to any business and delivering 99.9% accuracy, an 86% peak resolution rate, and a 56% average resolution rate.

What’s included:

  • Fin AI Agent, your 24/7 support teammate—handling queries across chat, email, and more

  • 300 monthly Fin resolutions (3,600/year) for free

  • All the best advanced tools from the Intercom platform like Outbound, Workflows, Help Center, Inbox, and Fin AI Copilot. 

Eligible startups:

  • New Customers 

  • Fewer than 15 employees

  • Raised under $10M

Apply Now: intercom.com/early-stage

🛠 Built for this new generation of startups.

📈 Trusted by defining AI companies: Lovable, Clay, Anthropic, and Synthesia.

💬 Questions or feedback? Drop them below—we’re here and listening.

Masum Parvej

@alan_mc_glinchey How customizable is Fin for early-stage startups?

Alan Mc Glinchey
Top Product
Maker
@masump Fin is highly customizable for startups. We offer several ways to tailor Fin to your brand and needs: 1. Personality: You can customize Fin's name, avatar, tone of voice, and answer length to match your brand identity. 2. Interaction: You can customize how Fin greets customers, sets expectations, and uses reply buttons in conversations. 3. Control: You have full control over how and when Fin interacts with your customers segments. Easily loop in you or your team where you do want direct conversations with customers or users. 4. Fin Tasks: Fin can update information on external systems in order to resolve more complex and time-consuming requests, helping your customers update billing information, cancel orders, change reservations, and more. These customization options allow startups to create a personalized AI first support experience that aligns with their brand and customer service goals. Here is a demo of the guidance capabilities you have with Fin https://youtu.be/MkiDCoJdA4E?si=...
Nathan Sudds
@masump I'll add to this as a community expert consulting teams I can say from experience it's very customizable and is getting even better with every release! From the ability now to rename it, and prompt for personality to guidance and integrations there's a lot you can do to tailor how Fin engages with customers and handles situations. Also the Improve workflow and conversation events really help to understand where it's getting the information and why it's doing what it's doing to iterate and improve. Fin Tasks & Custom Actions can hook into your APIs or 3rd party tools to let Fin use these to answer more accurately as well. Preparation and monitoring are key but it's a great forcing function as well to keep you content and documentation up to date! If Fin answers incorrectly it's often you can track where it got that info and fix it once, then all future interactions with customers are improved. Great work by the Intercom team and it's sometimes hard even for me working on this with consulting clients every day... to keep up with all the new releases and betas 😂
Eoghan McCabe
Top Product

Excited to get this out there! :)

Tanmay Parekh
All the best for the launch @alan_mc_glinchey & team! Have been using intercom for years now. Amazing tool.
Jun Shen

Cost-effective support solution for startups! 😄

Fitroh Amaliah

its a great innovation, very amazing. i wish i can try this tool soon. good job.

Nathan Sudds
Congrats on the launch 🚀 Excited about this, I just found out about Fin being included in the Early Stage Startup program yesterday when I was demoing Fin for some new clients and was happy to see it includes some resolutions in the package 🙌 I already believe there's a lot of value to the plan before this new launch but it's just that much better to be able to get started with Fin without thinking about those first 300 resolutions each month, plus you can start to train and iterate on the results now in the early days so you are ready to scale when it suddenly takes off Fin will be ready to handle that increased demand 💪
Daigo Umehara

With today's new generation this Ai can help every problem that we have

Mostafizur Rahman Ashique

This is a massive value boost for early-stage startups — getting access to Fin plus the full Intercom suite at 90% off is a game-changer. Love that it’s not just talk—Fin’s resolution rates and scale speak for themselves. Perfect timing for lean teams looking to deliver great support from day one. Well done, Alan and Intercom team!

Rafiul Kabir

Fin is highly customizable for startups. We offer several ways to tailor Fin to your brand and needs:

1. Personality: You can customize Fin's name, avatar, tone of voice, and answer length to match your brand identity.

2. Interaction: You can customize how Fin greets customers, sets expectations, and uses reply buttons in conversations.

3. Control: You have full control over how and when Fin interacts with your customers segments. Easily loop in you or your team where you do want direct conversations with customers or users.

4. Fin Tasks: Fin can update information on external systems in order to resolve more complex and time-consuming requests, helping your customers update billing information, cancel orders, change reservations, and more.

These customization options allow startups to create a personalized AI first support experience that aligns with their brand and customer service goals.

Wishes
Launching soon!

Incredible offer for early-stage startups — Fin as a full-time AI agent, free? That's a game-changer.