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Freshdesk 🙌 reviews

Customer Happiness, Refreshingly Easy.

•37 reviews•1 shoutout•

14 followers

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© 2025 Product Hunt
Product status
Unclaimed
Awards
Freshdesk was ranked #3 of the day for May 6th, 2014
All Awards
Forum Threads
p/freshdesk
Kevin William David
Kevin William David
Freshdesk Omnichannel Support - The ultimate omnichannel helpdesk for your customer support
•2•

6yr ago

p/freshdesk
Arun
Arun
Customer Service Academy by Freshdesk - Become a customer service expert with video lessons 🎓
•3•

7yr ago

p/freshdesk
Aishwarya Hariharan
Aishwarya Hariharan
The Freshdesk Mint Experience - The biggest product and visual update to Freshdesk
•9•

7yr ago

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freshdesk.com
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Makers
Rohit Agarwal
Parsuram
Arvind Ravindran
Bharath Balasubramanian
Girish Mathrubootham
girsubra
All Makers

What do you think about Freshdesk 🙌?

Leave a review for the community

What do people think of Freshdesk 🙌?

The community submitted 37 reviews to tell us what they like about Freshdesk 🙌, what Freshdesk 🙌 can do better, and more.

3.6/5All time (37 reviews)
1/5
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Melinda
Melinda
•1 review

Poor agent experience, lacking integrations with other software

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1yr ago
Priya Ravichandran
Priya Ravichandran
•2 reviews

Easy to use, great customisation options

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2yr ago
Onur Yılmaz
Onur Yılmaz
Random Peek

Random Peek

•1 review

Looking forward to using new products from Freshdesk!

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7yr ago
TurnerAlex
TurnerAlex
•2 reviews

It's the best software for customer support that I have ever used. Also, I like its integration with TMetric, it allows me to track how much time was spent on the overall activity in Freshdesk.

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7yr ago
Shyjal
Shyjal
•27 reviews
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7yr ago
skoskie
skoskie
•2 reviews

Just paid Freshdesk a lot of money, and I'm finding out that they can't deliver. When setting up an automation rule based on a custom text field, there is no option to check if the field is empty, which happens to be a condition I need to determine whether or not to run the automation. i.e. WHEN a ticket is updated; IF the assignee is a developer AND IF the "GitLab Issue ID" field is empty, THEN create a new GitLab issue. ... Not possible. And the only work-around is to use Zapier, but of course, Zapier integration is broken, so there goes a major chunk of productivity, synchronisation, alerts, and whatnot. I highly recommend just staying clear of this product.

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6yr ago
Nivas Ravichandran
Nivas Ravichandran
Freshworks Inc

Freshworks Inc

•12 reviews
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7yr ago
ojardine
ojardine
•1 review

Can't wait to integrate this into my support query workflow!

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7yr ago
Srikrishnan Ganesan
Srikrishnan Ganesan
Rocketlane

Rocketlane

•5 reviews
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7yr ago
Keith Sipmann
Keith Sipmann
•1 review

My teams been using this for over a month and they love it. It's increased visibility on production and helped us get a handle on customer satisfaction per ticket.

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7yr ago

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