We have used Dashly for our education project. I liked that you can create pop-ups and emails on custom events without any developers. I can change these sales and supports mechanics whenever I want. For my growth-team, this is the most important value, cause we need to change our communication as soon as possible. So, it's reduces the experiment time from 6 to 2 weeks.
I love the new Design and UX but Dashly.io still lacks many, yes many essential features which are available in many existing and even newly launched chat support tools.
Some missing key features are as follows:
1. No HTML view and all HTML email replies are getting skweded (I've reported in depth to your team) but you people didn't built this in last two years.
2. No auto merging of the conversation from same sender.
3. No receipt tracking or confirmation.
4. No in-built doc/pdf viewing setup.
5. You cannot add a user manually and send the email campaign (bulk upload is effort consuming).
6. No data validation in the Bot.
7. The lazy and last loading feature in the chat widget to speed up the website.
8. No multi-lingual support.
9. No conversation/comment based replying feature.
I am very proud to be be the part of the team and its new philosofy. This release is not about only about new product features - it is our way to manifest our vision on communication between buisnesses and their customers
Dashly