Hi everyone! I’m the co-founder of HiOperator along with @philsalesses and we’re excited to share what we’ve been working on. We provide scalable multichannel customer support as a service staffed by Americans.
We believe that startups and companies should be able to outsource customer service - including for overflow and after hours support - without suffering drops in quality and losing out on customer learnings.
Our goal is to keep customer service agents in the process and make them more efficient by integrating bits of tech into the workflow - i.e. automating order capturing and using adaptive UIs.
Happy to answer any questions either here or at liz@hioperator.com. Would love any and all feedback! We love learning about what’s most important to you and your company when it comes to supporting your customers. :)
@elizabethtsai hi! Are you planning to offer multilingual support? If you are using American agents you can give them multilingual super-powers with Unbabel.com so they can read and write in multiple languages. Let us know if you want to talk about it.
Very cool concept, there's nothing I hate more than trying to phone up a company and navigate a complicated set of option menus and then wait on hold for a half our to talk to a human being about a 5 minute problem.
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