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Say goodbye to generic customer service metrics and hello to AI-driven insights with Talklab. Our platform analyzes customer chats to offer detailed, actionable reports, from sentiment scores to behavioral tags. Lower churn rates, elevate customer satisfaction
Hi Willian! Congrats on the launch. In my first business project over 10 years we control customer support every day be reading all messages and listening all voice records. It works, we really keep the qulity of our customer support service. But it's a human-factor. The QA who checks it, with time can be not so strong with the mistakes. Also they start friend and the quality of testing becomes weaker in time. Also we have the exam system which analyze the work of every agent and gives rating. But it's not AI driven and takes a lot of resources. Your tool can help us and a lot of B2B companies who cares about the customer support. I think I can start test it the nearest time. What about your monetization scheme?
It appears to be a fantastic tool. Congratulations and best of luck! I'm curious about how you generate the topics you associate with each customer conversation. Are you using ChatGPT for this?
