It's a great tool, as it can combine all aspects of customer support and engagement activities. From customer support chats, help centre, all the way to automated email series. It's (relatively) intuitive and works great within a Team setting.
The only real down-side here is the enormously expensive pricing. This can be a killer for early stage startups..
Intercom is a decent tool. I appreciate that they support sending emails. But it can be challenging to find information on the dashboard, and there are too many features that our team doesn't use. This can be distracting and time-consuming.
I use the intercom as an end user on many sites and I can say for sure that adding AI is the most useless updates.
The bot has not answered any of my questions and does not understand when I ask to call people. That's enough
