Intercom
The best AI Agent and AI-first Customer Service Platform
•567 reviews•24 shoutouts•3.3K followers
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The blend of AI and human interaction ensures a smooth customer experience, which has noticeably increased satisfaction among our users. Plus, it's helped us cut costs by streamlining our support processes.
It's an easy-to-use software and the outbound chat messages are very useful. Great customer support and well-documented help articles as well.
I use the intercom as an end user on many sites and I can say for sure that adding AI is the most useless updates. The bot has not answered any of my questions and does not understand when I ask to call people. That's enough
Intercom excels in bringing together a wide range of customer interaction and support features. It's quite user-friendly and performs well in team-based settings. The notable concern was its high cost, but since our company was accepted into a startup program, we've benefited from reduced pricing, making it more accessible for us in our early stages.
It eliminates manual, time-consuming tasks, enabling my team to focus on strategic initiatives and creative problem-solving.
Using Intercom has significantly improved our customer support. The platform seamlessly integrates AI and human support, enhancing customer satisfaction and reducing our support costs. Its intuitive interface and robust features have made managing customer interactions much more efficient.
