What is Help Scout?
Help Scout is a global remote company which is a provider of help desk software and is headquartered in Boston, Massachusetts.
Do you use Help Scout?
Recent Help Scout Launches
Messenger in Help Scout Deliver seamless support with Messenger in Help Scout
Launched on March 9th, 2023
Forum Threads
Help Scout for Startups - Free customer support platform for startups
Help Scout is a simple help desk that's designed to give growing businesses the tools they need to provide a better customer experience. Learn the platform in an hour, become a power user in a day, and get your first six months free!
Light Users by Help Scout - Bring your whole company closer to customers
Introducing light users: a new user role in Help Scout with limited permissions at a lower per-user cost. Light users provide a unique opportunity for different teams across the business to drive impact with your customers—all in an affordable, scalable way.
Help Scout Alternatives
Review Help Scout?
4.83/5 based on 10 reviews
Reviews
•4 reviews
Help Scout was a great tool for our team until we switched to chat support. However, I was disappointed to learn that we lost access to all of our email threads and contacts once our subscription expired. I expected that we would still be able to access our existing data, even if we couldn't send or receive new emails.
•4 reviews
We've used HelpScout for multiple sites since 2018 and love it. It makes it easy to provide support to users and track the most frequent questions and searches in our help docs. But, the Beacon feature is our favourite, as it allows us to display a message or article to users instantly.
•2 reviews
Help Scout has been a CRM backbone for two consecutive startups I've been involved with. They support their own product maniacally well and iterate constantly on new features. Very happy to keep using HS on future companies, too. :)
