Nick Francis

3yr ago

Help Scout for Startups - Free customer support platform for startups

Help Scout is a simple help desk that's designed to give growing businesses the tools they need to provide a better customer experience. Learn the platform in an hour, become a power user in a day, and get your first six months free!

Light Users by Help Scout - Bring your whole company closer to customers

Introducing light users: a new user role in Help Scout with limited permissions at a lower per-user cost. Light users provide a unique opportunity for different teams across the business to drive impact with your customers—all in an affordable, scalable way.

AI assist by Help Scout - Write better responses, faster

Introducing the newest AI feature in Help Scout: AI assist. With AI assist, you can make text longer or shorter, change the tone, fix grammar and spelling errors, and translate into over a dozen languages. All with the click of a button ✨

Messenger in Help Scout - Deliver seamless support with Messenger in Help Scout

One of our most requested integrations is now live! You can now manage and reply to your company’s Facebook/Messenger conversations directly from Help Scout while maintaining a seamless experience for customers.

AI drafts by Help Scout - Draft replies with the click of a button

Use AI to draft replies to customer emails. Generated based on your past conversations and help content, high-quality drafts are ready for you to review, revise, and send.
Nick Francis

5yr ago

Against the Grain - Documentary series about companies w/ customer-driven values

At Help Scout we’ve always been inspired by businesses that put their customers and community at the center of everything they do. We'd love to see more of these companies in the world, so we decided to find them and tell their stories in a special 3-part documentary series called Against the Grain.
Alison Charles

4yr ago

Messages with Help Scout - Build better customer relationships with proactive messages

Use proactive messages to put targeted information in front of your customers on your website or in your app. Offer helpful links, timely announcements, or proactive support based on who your customer is and where they are.