Help Scout is a simple help desk that's designed to give growing businesses the tools they need to provide a better customer experience. Learn the platform in an hour, become a power user in a day, and get your first six months free!
Introducing light users: a new user role in Help Scout with limited permissions at a lower per-user cost. Light users provide a unique opportunity for different teams across the business to drive impact with your customers—all in an affordable, scalable way.
Introducing the newest AI feature in Help Scout: AI assist. With AI assist, you can make text longer or shorter, change the tone, fix grammar and spelling errors, and translate into over a dozen languages. All with the click of a button ✨
One of our most requested integrations is now live!
You can now manage and reply to your company’s Facebook/Messenger conversations directly from Help Scout while maintaining a seamless experience for customers.
Use AI to draft replies to customer emails. Generated based on your past conversations and help content, high-quality drafts are ready for you to review, revise, and send.
At Help Scout we’ve always been inspired by businesses that put their customers and community at the center of everything they do. We'd love to see more of these companies in the world, so we decided to find them and tell their stories in a special 3-part documentary series called Against the Grain.
Use proactive messages to put targeted information in front of your customers on your website or in your app. Offer helpful links, timely announcements, or proactive support based on who your customer is and where they are.
