Help Scout for Startups - Free customer support platform for startups

Help Scout is amazing. I've been using Help Scout for awhile now to support the users for one of my tools. My wife manages all of our tickets and documents though Help Scout and she literally has zero experience in customer support. She's turning into quite a Help Scout pro - that's how easy the platform is to use. Here are some of the reasons why I love Help Scout: * Super easy to use and onboard other team members into * Features (tickets, help docs, and messaging) * Cost Life before Help Scout was pretty stressful. Prior to Help Scout we were using Intercom. It was not only expensive, but it also stressed us out. We were providing very reactionary support, which was killing productivity. After switching to Help Scout things calmed down and support went from being a burden to something that we actually started to enjoy. We saw an overall reduction in tickets and more people using the self-serve help documentation, which was the main goal. If you're running a startup or have a SaaS tool that needs a support center (like me) then Help Scout is hands down the best decision that you can make. I'm looking forward to watching Help Scout continue to grow and evolve in the future.

Hey Product Hunters! I'm excited to announce a new plan from Help Scout that's exclusive to the Product Hunt community: if you're a startup with less than $1 million in ARR, you can get your first six months of Help Scout completely free! We’ve built a platform that has everything you need to deliver outstanding customer support (no ticket numbers or complicated portals) as your business grows. In a couple hours or less, you and the team can be up and running with a system that your customers will love: ° Shared inboxes for collaborative email support ° A knowledge base for self-service support ° Live chat for instant support ° In-app messaging for proactive support ° Customer management for personalized support ° And detailed reports that help you consistently improve the experience Unlike other programs, you can qualify for Help Scout’s startup plan regardless of how much money you’ve raised – bootstrappers are welcome! Your early customers are absolutely critical to your company’s future growth. Help Scout makes it easy to deliver an amazing experience for them, which is why so many companies love our tool. Teams from Slack, Reddit, Figma, Segment, Zapier, and AngelList all started and scaled with Help Scout over the years. Today our platform powers more than 12,000+ growing businesses just like yours.

Been using Help Scout for about 2 months now and it’s saved time for me and our support people. * Cheaper than Intercom and Podium * Easier to setup than Crisper * Less commitment than Hubspot * Free for 6 months What’s not to like 👍

Was so happy to see Help Scout show up in my daily Product Hunt feed. For anyone using or thinking of using Zendesk/Intercom/Front or anything else, try Help Scout instead. You won't regret it. I'm a happy customer of 5+ years, continue to recommend it to nearly all of our clients, and I'm someone that actually lives and breathes inside of the product on a daily basis. Tough to explain all my thoughts as to why Help Scout, but I wrote an entire post on why Help Scout is a more enjoyable user experience for your employees and customers: https://efficient.app/post/help-... The truth of the matter is that Help Scout's team also cares, a LOT. They are the sweetest group of people. Always enjoyable writing into their support team :)

Congratulations team!!

Wow, looks very promising, we will definitely consider joining this program. Congrats ?makers

Awesome deal ;)

Great Product, the product videos puts things to context for me, may be giving focus to the them on the webpage by moving that section up and giving it more area would prompt people to see how it's been used some of the prominent players in the industry. Kudos to the team bring out a fantastic product 👍

Nice! Helping startups this way is also a good.

Excited about this program! Full feature list here: https://www.helpscout.com/all-fe...

Congrats on the launch today' ya'll!! :)

Been using Help Scout since I started working at 99Robots and RocketHub. Definitely, help our team manage customer support.

Congrats on the launch! I'll check out Help Scout for our company