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Help Scout for Startups — Free customer support platform for startups
Help Scout is a simple help desk that's designed to give growing businesses the tools they need to provide a better customer experience. Learn the platform in an hour, become a power user in a day, and get your first six months free!
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Been using Help Scout for about 2 months now and it’s saved time for me and our support people.
* Cheaper than Intercom and Podium
* Easier to setup than Crisper
* Less commitment than Hubspot
* Free for 6 months
What’s not to like 👍
@kensavage Thank you so much for your support, Ken! When we started building Help Scout 11 years ago, it was because we were looking for a tool that would allow us to collaborate on requests as a team without having to make customers log into a portal or see ticket numbers. We just wanted to provide a great, personalized customer experience with a backend that was very scalable, and there just wasn't anything on the market that delivered on those needs. So it's so nice to hear that Help Scout is saving your team time and that it was very easy to set up — simplicity is one of our core goals for the product.
Help Scout is amazing.
I've been using Help Scout for awhile now to support the users for one of my tools. My wife manages all of our tickets and documents though Help Scout and she literally has zero experience in customer support. She's turning into quite a Help Scout pro - that's how easy the platform is to use.
Here are some of the reasons why I love Help Scout:
* Super easy to use and onboard other team members into
* Features (tickets, help docs, and messaging)
* Cost
Life before Help Scout was pretty stressful. Prior to Help Scout we were using Intercom. It was not only expensive, but it also stressed us out. We were providing very reactionary support, which was killing productivity.
After switching to Help Scout things calmed down and support went from being a burden to something that we actually started to enjoy. We saw an overall reduction in tickets and more people using the self-serve help documentation, which was the main goal.
If you're running a startup or have a SaaS tool that needs a support center (like me) then Help Scout is hands down the best decision that you can make.
I'm looking forward to watching Help Scout continue to grow and evolve in the future.
@john_porrini wow, John! Day made, my friend. Thanks so much for taking the time to share your experience with the product. It means the world to us.
@nickfrancis - That's so great to hear! You're welcome. And thanks for creating Help Scout! My wife is literally using it right now as I type this haha
@william_anderson5 - Oh I don't work for Help Scout! All congrats should go to the HelpScout team. I'm just some guy who uses their product for my SaaS tool. I just happened to see this Product Hunt listing go live and wanted to support them a little.
With that said, I highly suggest giving the product a try if you're thinking about it. I have increased my trial to paid conv rate simply by providing really great product-led support through Help Scout.
Excited about this program! Full feature list here: https://www.helpscout.com/all-fe...
Wow, looks very promising, we will definitely consider joining this program. Congrats ?makers
Was so happy to see Help Scout show up in my daily Product Hunt feed. For anyone using or thinking of using Zendesk/Intercom/Front or anything else, try Help Scout instead. You won't regret it.
I'm a happy customer of 5+ years, continue to recommend it to nearly all of our clients, and I'm someone that actually lives and breathes inside of the product on a daily basis.
Tough to explain all my thoughts as to why Help Scout, but I wrote an entire post on why Help Scout is a more enjoyable user experience for your employees and customers:
https://efficient.app/post/help-...
The truth of the matter is that Help Scout's team also cares, a LOT. They are the sweetest group of people. Always enjoyable writing into their support team :)
@alexhbass appreciate you jumping in, Alex! Thanks so much for your kind words. I'm biased, but absolutely believe we've got the best support team in the business. 😜
Great Product, the product videos puts things to context for me, may be giving focus to the them on the webpage by moving that section up and giving it more area would prompt people to see how it's been used some of the prominent players in the industry. Kudos to the team bring out a fantastic product 👍
@arunpariyar Thanks for the feedback, Arun — that's very helpful! If you're curious to see how other teams that aren't featured on the landing page use Help Scout, you can find all of our customer stories here: https://www.helpscout.com/blog/c....
Been using Help Scout since I started working at 99Robots and RocketHub. Definitely, help our team manage customer support.
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