Gleap

The best AI-first customer support and feedback platform

219 followers

Screenshots and screen recording apps•Customer support tools•Bug reporting tools

Gleap is the visual customer communication and triage platform for web and mobile apps. Gather feedback with video action replays, screenshot bug reports, and in-app feature requests, ratings, and surveys. Review, prioritize, and respond in one gleeful place!

4.9

Based on 21 reviews

Review Gleap?

Gleap is highly praised for its comprehensive customer support and feedback capabilities. Users appreciate its affordability, especially compared to alternatives like Intercom, and its ability to streamline customer interactions, bug reporting, and feature requests. The platform's AI chat support is noted for its accuracy and efficiency, reducing the need for extensive support staff. Makers from TwinMind and A-Leads commend Gleap for its all-in-one support and bug reporting features. The responsive customer service and continuous feature enhancements further enhance its appeal.

+18

Summarized with AI

Pros

fast customer support (5)

all-in-one solution (4)

bug reporting (4)

customer feedback (4)

affordable pricing (2)

AI chat support (2)

flexible use (2)

Pros

Cons

Reviews

Helpful

Bec Furraway

•5 reviews

I had looked into other popular help desk software and was about to sign up with one of the top ones when someone recommended Gleap. I was hesitant but the deciding factor was the price of their AI chat support. It was sooooo much cheaper than the alternatives. It has been the best move. I haven't launched yet but I have built an amazing, comprehensive support system. Testing the AI answers it has been so accurate. I believe it will cut down on hours of support staff time a day and possibly leave me only needing to hire one person. The support team at Gleap are also amazing. Super fast responses and everything I've asked for has been addressed or fixed within a day. I also got the 3 year start-up discount which is a huge help considering I needed to build this out for a few months before launch. Thank you for the amazing product you guys have created! Here's a link to my Gleap support center for anyone who wants to check it out: https://support.ghostwriter.express

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7mo ago

Lukas Böhler

Gleap

Hey Bec, thank you so much for you awesome feedback & review! Really excited to hear that you are having a great time with Gleap. Happy Holidays to you and your team! Best, Lukas

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7mo ago

Valdis

Sensible Inventory Forecasting

•1 review

Customer service of Gleap is unmatched, responses fast - we use Gleap for our Shopify App (Sensible Forecasting) customer support needs and ask a lot of questions and every single conversation is a delight.

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8mo ago

Lukas Böhler

Gleap

Hey Vladis, thank you so much - really appreciate your support! 🚀

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8mo ago

Gaylan Greenawalt

•2 reviews

Great product, great mission, and great CEO. Lukas has been there every step of the way for our company and highly recommend this product for people looking for a simple/easy to use customer feedback and bug reporting tool for your software.

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2yr ago