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Launched on December 7th, 2022
Bug reporting and customer feedback tool Gleap adds a new feature to the platform: a powerful knowledge base. Set up your own help center to make important information easily accessible to users. Happier customers, fewer support questions.
Switching from Intercom to Gleap has been the best decision we've ever made! Gleap offers all the features of Intercom and more. Managing customer interactions, maintaining the help center, bug reporting, roadmaps, and other tasks have become significantly easier, eliminating the need to juggle multiple tools.
I've switched from Intercom to Gleap and it's been a fantastic experience. The features are top-notch, and the support team is always ready to assist. The co-founder's honesty and openness to feedback are admirable. The pricing is affordable and provides excellent value, especially compared to similar tools like Intercom. A few areas could use improvement, such as the support documentation and the somewhat complicated user authentication during implementation. But considering the tool's novelty, these are understandable growing pains. Overall, this tool is a promising addition to the market.
I love Gleap so much! It's really a product with an incredible value. I started to use it last year mainly as a bug reporting tool, but since then, so many features were added and improved! I can say today that I have built a big part of my services around it: a click on my "contact" button triggers the Gleap widget! I install Gleap on every websites made by my agency. The widget is only visible to WordPress admins so my client can report bugs, or change requests directly with automatic screenshots or video! I just had few hours to test the knowledge base feature and I am already so exited to add it to my widgets : branding, cname, multilingual, SEO visibility : it has it all! I just need time to add the content there. I am literally blown away by this team listening to their users, and the development pace of this already amazing product. Congrats! 🎉
Customer service of Gleap is unmatched, responses fast - we use Gleap for our Shopify App (Sensible Forecasting) customer support needs and ask a lot of questions and every single conversation is a delight.
