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Switching from Intercom to Gleap has been the best decision we've ever made! Gleap offers all the features of Intercom and more. Managing customer interactions, maintaining the help center, bug reporting, roadmaps, and other tasks have become significantly easier, eliminating the need to juggle multiple tools.
I've switched from Intercom to Gleap and it's been a fantastic experience. The features are top-notch, and the support team is always ready to assist. The co-founder's honesty and openness to feedback are admirable. The pricing is affordable and provides excellent value, especially compared to similar tools like Intercom. A few areas could use improvement, such as the support documentation and the somewhat complicated user authentication during implementation. But considering the tool's novelty, these are understandable growing pains. Overall, this tool is a promising addition to the market.
I love Gleap so much! It's really a product with an incredible value. I started to use it last year mainly as a bug reporting tool, but since then, so many features were added and improved! I can say today that I have built a big part of my services around it: a click on my "contact" button triggers the Gleap widget! I install Gleap on every websites made by my agency. The widget is only visible to WordPress admins so my client can report bugs, or change requests directly with automatic screenshots or video! I just had few hours to test the knowledge base feature and I am already so exited to add it to my widgets : branding, cname, multilingual, SEO visibility : it has it all! I just need time to add the content there. I am literally blown away by this team listening to their users, and the development pace of this already amazing product. Congrats! 🎉
Customer service of Gleap is unmatched, responses fast - we use Gleap for our Shopify App (Sensible Forecasting) customer support needs and ask a lot of questions and every single conversation is a delight.
Great product, great mission, and great CEO. Lukas has been there every step of the way for our company and highly recommend this product for people looking for a simple/easy to use customer feedback and bug reporting tool for your software.
I had looked into other popular help desk software and was about to sign up with one of the top ones when someone recommended Gleap. I was hesitant but the deciding factor was the price of their AI chat support. It was sooooo much cheaper than the alternatives. It has been the best move. I haven't launched yet but I have built an amazing, comprehensive support system. Testing the AI answers it has been so accurate. I believe it will cut down on hours of support staff time a day and possibly leave me only needing to hire one person. The support team at Gleap are also amazing. Super fast responses and everything I've asked for has been addressed or fixed within a day. I also got the 3 year start-up discount which is a huge help considering I needed to build this out for a few months before launch. Thank you for the amazing product you guys have created! Here's a link to my Gleap support center for anyone who wants to check it out: https://support.ghostwriter.express
Using Gleap after trying out several other platforms. Gleap is a great all-in-one solution with a always helping and helpful customer support.
It's an all-in-one tool that does all of the jobs well. Really appreciate the flexibility of use and great UX and UI. Also, very quick support.
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