Gleap

The best AI-first customer support and feedback platform

4.9•21 reviews•

219 followers

The best AI-first customer support and feedback platform

4.9•21 reviews•

219 followers

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Screenshots and screen recording apps

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Customer support tools

Gleap is the visual customer communication and triage platform for web and mobile apps. Gather feedback with video action replays, screenshot bug reports, and in-app feature requests, ratings, and surveys. Review, prioritize, and respond in one gleeful place!

Gleap reviews

The community submitted 21 reviews to tell us what they like about Gleap, what Gleap can do better, and more.

4.9

Based on 21 reviews

Review Gleap?

Gleap is highly praised for its comprehensive customer support and feedback capabilities. Users appreciate its affordability, especially compared to alternatives like Intercom, and its ability to streamline customer interactions, bug reporting, and feature requests. The platform's AI chat support is noted for its accuracy and efficiency, reducing the need for extensive support staff. Makers from TwinMind and A-Leads commend Gleap for its all-in-one support and bug reporting features. The responsive customer service and continuous feature enhancements further enhance its appeal.

+18

Summarized with AI

Pros

fast customer support (5)

all-in-one solution (4)

bug reporting (4)

customer feedback (4)

affordable pricing (2)

AI chat support (2)

flexible use (2)

Pros

Cons

Reviews

Helpful

Founder Reviews (2)

Other Reviews (20)

Highlight

See and act on your webapp's issues and interactions

Disbug

Perfect bug reporting with screencast, technical logs & more

Bird Eats Bug

Report bugs. Create tests. Really fast.

Balto

Easy feedback with screenshot / videos for your beta apps

Buglife

The easiest way to report bugs and collect feedback.

Shake

Get unreal data to fix real issues in your app & web

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Bec Furraway

•5 reviews

I had looked into other popular help desk software and was about to sign up with one of the top ones when someone recommended Gleap. I was hesitant but the deciding factor was the price of their AI chat support. It was sooooo much cheaper than the alternatives. It has been the best move. I haven't launched yet but I have built an amazing, comprehensive support system. Testing the AI answers it has been so accurate. I believe it will cut down on hours of support staff time a day and possibly leave me only needing to hire one person. The support team at Gleap are also amazing. Super fast responses and everything I've asked for has been addressed or fixed within a day. I also got the 3 year start-up discount which is a huge help considering I needed to build this out for a few months before launch. Thank you for the amazing product you guys have created! Here's a link to my Gleap support center for anyone who wants to check it out: https://support.ghostwriter.express

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8mo ago

Lukas Böhler

Gleap

Hey Bec, thank you so much for you awesome feedback & review! Really excited to hear that you are having a great time with Gleap. Happy Holidays to you and your team! Best, Lukas

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8mo ago

Valdis

Sensible Inventory Forecasting

•1 review

Customer service of Gleap is unmatched, responses fast - we use Gleap for our Shopify App (Sensible Forecasting) customer support needs and ask a lot of questions and every single conversation is a delight.

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10mo ago

Lukas Böhler

Gleap

Hey Vladis, thank you so much - really appreciate your support! 🚀

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10mo ago

Gaylan Greenawalt

•2 reviews

Great product, great mission, and great CEO. Lukas has been there every step of the way for our company and highly recommend this product for people looking for a simple/easy to use customer feedback and bug reporting tool for your software.

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2yr ago

Taj English

•3 reviews

Love the product and the team!

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2yr ago

Laurent Gaulhiac

•6 reviews

I love Gleap so much! It's really a product with an incredible value. I started to use it last year mainly as a bug reporting tool, but since then, so many features were added and improved! I can say today that I have built a big part of my services around it: a click on my "contact" button triggers the Gleap widget! I install Gleap on every websites made by my agency. The widget is only visible to WordPress admins so my client can report bugs, or change requests directly with automatic screenshots or video! I just had few hours to test the knowledge base feature and I am already so exited to add it to my widgets : branding, cname, multilingual, SEO visibility : it has it all! I just need time to add the content there. I am literally blown away by this team listening to their users, and the development pace of this already amazing product. Congrats! 🎉

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2yr ago

Sajin S

Zixflow

•4 reviews

Switching from Intercom to Gleap has been the best decision we've ever made! Gleap offers all the features of Intercom and more. Managing customer interactions, maintaining the help center, bug reporting, roadmaps, and other tasks have become significantly easier, eliminating the need to juggle multiple tools.

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1yr ago

Maroš Zeleňák

•1 review

It's an all-in-one tool that does all of the jobs well. Really appreciate the flexibility of use and great UX and UI. Also, very quick support.

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2yr ago

Suganthan Mohanadasan

Keyword Insights AI Writer Assistant

•20 reviews

I've switched from Intercom to Gleap and it's been a fantastic experience. The features are top-notch, and the support team is always ready to assist. The co-founder's honesty and openness to feedback are admirable. The pricing is affordable and provides excellent value, especially compared to similar tools like Intercom. A few areas could use improvement, such as the support documentation and the somewhat complicated user authentication during implementation. But considering the tool's novelty, these are understandable growing pains. Overall, this tool is a promising addition to the market.

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2yr ago