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Jumping in, I had a lot of fun with the product. It had just the right features to relieve my workload with everybody asking "When will this be done?", "Is this already on the roadmap?" or one team requesting something, that another team is vetoing. Now they can look it up and discuss between themselves. With the Linear integration, we will keep on top of the programming tasks and the dev team is happy to be left alone for the most part. The support team impressed me the same way Missive's did. They responded, even outside of working hours, in a matter of minutes to bug reports and fixed most of them instantly. The rest was sorted out the next day. Supplying them with feedback & feature requests, I was easily invited to a beta of an upcoming release, which filled the gap with the last missing piece and feature. Super excited to use them more and we already have a meeting on the books to talk in person :)
We have searched for a solution to collect and manage features requests from our customers, but also deliver changelogs to them. Since we use Clickup and Intercom internally, we have searched for a tool that also integrates with these. Turns out: featueOS has not also all of these features but is also a tool what we and also our customers love to use. Moreover, the support is great with a fast response rate and really qualified answerers. What you should also not forget: The price-performance ratio is unbeatable.
featureOS (aka Hellonext) has been one of the best tools that our company has implemented. We rely on it daily to collect, rank, and manage the great suggestions from our users. Not only is it affordable, but it is easy to use. The customer service is phenomenal and the product is always improving. I highly recommend it over Canny or other providers.
