Productlane reviews
One platform for user feedback and customer support.
•16 reviews•2 shoutouts•358 followers
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358 followers
Been using Productlane at Francis for the past year. First, Productlane has enabled our team to work with customer feedback in ways that we would previously not dare to dream about! The speed at which we can review feedback when developing new features and use it to guide our own product roadmap is incredibly satisfying. Second, the speed at which these guys develop new features is crazy! Productlane is truly one of those products, where you feel like the team behind is reading your mind! Along with Superhuman, Productlane is THE tool i recommend to every startup team i know. Whether you're just getting started and need to collect initial research, or an established company wanting to improve your product, Productlane is the tool for you!
The platform is designed with simplicity in mind, allowing even those without a technical background to navigate and utilize its features effortlessly.
Congrats on the launch! It's great to see a product like Productlane. While customer support primarily focuses on external users, it’s equally important for internal processes too. Has your team considered how Productlane could streamline the transition when a customer issue turns out to be a legitimate feature request or bug? Specifically, will there be future integrations with project management platforms like Jira or Trello to quickly create tasks for such cases?
he AI offers precise, actionable insights, delivering detailed reports that inform critical business decisions with remarkable accuracy.
UX is great—no unnecessary bells and whistles, just a tool that works like it should.
Productlane