Productlane

Name: Productlane
Rating: 5.0 (11 reviews)

One platform for user feedback and customer support.

5.0•11 reviews•

355 followers

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Productlane combines lightning-fast customer feedback management with a support platform so you can close the loop on everything and ship well-crafted products. Local first. Built on Linear.

5.0

Based on 11 reviews

Review Productlane?

Productlane is highly praised for its intuitive UI and UX, making it effective for tracking feature requests and publishing changelogs, as noted by the makers of Flightcontrol. The platform is also valued for managing public roadmaps and release notes, as highlighted by the makers of Schematic. Users appreciate its seamless integration with Linear and its ability to streamline customer feedback processes, enabling teams to prioritize features efficiently. Overall, Productlane is recognized for its simplicity and rapid feature development.

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Pros

user friendly (4)

customer feedback management (3)

great UX design (2)

Linear integration (2)

Pros

Cons

Reviews

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Helpful

Lethe Li

Picture Picker—Collect,Create,Edit Image

•1 review

Congrats on the launch! It's great to see a product like Productlane. While customer support primarily focuses on external users, it’s equally important for internal processes too. Has your team considered how Productlane could streamline the transition when a customer issue turns out to be a legitimate feature request or bug? Specifically, will there be future integrations with project management platforms like Jira or Trello to quickly create tasks for such cases?

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9mo ago

Oliver Bahne

•1 review

Been using Productlane at Francis for the past year. First, Productlane has enabled our team to work with customer feedback in ways that we would previously not dare to dream about! The speed at which we can review feedback when developing new features and use it to guide our own product roadmap is incredibly satisfying. Second, the speed at which these guys develop new features is crazy! Productlane is truly one of those products, where you feel like the team behind is reading your mind! Along with Superhuman, Productlane is THE tool i recommend to every startup team i know. Whether you're just getting started and need to collect initial research, or an established company wanting to improve your product, Productlane is the tool for you!

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10mo ago

Raphael Fleckenstein

Productlane

Thank you so much for the kind words, Oliver! All your feedback really helped us to improve Productlane a lot in the past year!

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10mo ago

Akash Shehzad

•81 reviews

The platform is designed with simplicity in mind, allowing even those without a technical background to navigate and utilize its features effortlessly.

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10mo ago