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Customerly

Customerly

The AI Customer Service Solution You Can Trust

5.0•5 reviews•

155 followers

The AI Customer Service Solution You Can Trust

5.0•5 reviews•

155 followers

Visit website
Customer support tools
•
Automation tools
•
CRM software
•
AI Chatbots
Empower your support with AI for instant responses, smoothly transitioning to human teams for complex issues, and boosting satisfaction while cutting costs.
  • Overview
  • Launches5
  • Reviews5
  • Alternatives
  • Team
  • Awards
  • More
Company Info
customerly.ioGitHub
Customerly Info
Launched in 2016View 5 launches
Forum
p/live-chat-from-customerly
Awards
Video Live Chat for Websites was ranked #3 of the day for June 4th, 2020
Visual Funnels Maker from Customerly was ranked #3 of the day for September 25th, 2019
View all
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This is the 5th launch from Customerly. View more
Customerly Aura

Customerly Aura

AI assistant for support teams
Customerly Aura is the best AI chatbot, delivering fast, accurate support in any language. Ensures customer satisfaction; escalates complex issues to humans when needed.
Customerly Aura gallery image
Customerly Aura gallery image
Customerly Aura gallery image
Customerly Aura gallery image
Customerly Aura gallery image
Free Options
Launch tags:
Productivity•SaaS•Artificial Intelligence
Launch Team
Luca MicheliMatteo MartinelliDaniele Ratti

What do you think? …

Luca Micheli
Luca Micheli
Customerly

Customerly

Maker
📌
Ciao fellow Makers 👋 Has been a while since our last PH launch and we are super excited to share with you Customerly AI 🪄 After 7 years of building support tools and staying away from creating bad experiences with dumb chatbots, we decided to revolutionize this industry. How? Let’s start from the problems traditional chatbots have: - Cannot reply to basic support queries - Keep customers in endless loops - Waste customer's time - Push customers away We thought of supporting chatbots the other way around. Let express your customers the way they do, and let Customerly AI do the magic for you and your team. Our AI Assistant is capable of sharing detailed, in-depth conversational responses to your customers in less than 30 seconds. We built it to use only your knowledge base and canned responses. She has a strict high confidence sharing policy. This means that you can be sure, she will share only responses she’s very confident about. And if she’s not confident enough? Well, she’ll escalate to your human team. This way you can reduce up to 50% your repetitive support requests. And what about complex cases? We got you covered. With Intent recognition and missions, you can train Aura to achieve any complex case in no time. With Aura, our AI assistant for Support teams you will support customers in any language in the world in less than 30 seconds. No more dumb prompts from chatbots. More satisfied customers and fewer expenses for your business. What was your worst experience with a support chatbot? How do you thing we can improve it?
Report
1yr ago
Felix Scholz
Felix Scholz
fynk

fynk

💎 Pixel perfection
@luca_micheli Congrats on the launch, Luca & Team! 🔥 Love the bold video 😂
Report
1yr ago
Luca Micheli
Luca Micheli
Customerly

Customerly

Maker
@fscholz Thanks Felix. We needed something bold to change this industry! Too many sh*tty chatbots out there sharing poor support replies.
Report
1yr ago
Gabriel
Gabriel
Bookmer

Bookmer

@luca_micheli Why have you not integrated the ChatBot into your own page customerly.io? I wonder, you are selling a product you do not use yourself?😅
Report
1yr ago
Luca Micheli
Luca Micheli
Customerly

Customerly

Maker
@g_briel it has always been since day one ✌🏻
Report
1yr ago
Gabriel
Gabriel
Bookmer

Bookmer

@luca_micheli 100% not! Check your landingpage customerly.io there is no chatbot integration on the startpage?!
Report
1yr ago
Gianni Genovesi
Gianni Genovesi
Customerly

Customerly

Maker
Hey, Product Hunters! We're the team behind Customerly Aura, and we're super excited to see Aura in the wild. Building this platform was a labor of love, driven by our frustration with existing tools that treated customer interactions as tickets rather than opportunities to connect. With Aura, we're setting a new standard for customer engagement by combining our advanced Conversational AI with intuitive marketing automation and satisfaction tools. We'd love to hear your thoughts, suggestions, or any questions you might have!
Report
1yr ago
Luca Micheli
Luca Micheli
Customerly

Customerly

Maker
@gianni_genovesi Well said Gianni 👏 You and the rest of the team did incredible work to make this happen! I remember when I saw the first conversation fully handled by Aura at 40.000 feet... It was just magic. Thank you for being part of this amazing journey together 😍
Report
1yr ago
Giorgio Bertolotti
Giorgio Bertolotti
Customerly

Customerly

Maker
Hello Product Hunt! We are excited to introduce Customerly Aura to you. From day one, our mission has been to revolutionize the way SaaS companies communicate with their customers. Personally, what I think is truly revolutionary is Aura's ability to adapt to the business context, chase its given mission, and figure out when it's the right time to quit and assign a conversation to customer support. Unbelievable. We are here to answer all your questions and look forward to hearing your thoughts and feedback!
Report
1yr ago
Luca Micheli
Luca Micheli
Customerly

Customerly

Maker
@giorgiobertolotti you said it right Giorgio...The missions are one of the killer features of Aura. It's incredible what businesses can achieve with the mix of AI Intents + AI Missions + User data. Thank you for joining the team and being part of this exciting launch. We are looking forward to seeing where Aura will be in a couple of years! Let's rock 🪨🚀
Report
1yr ago
Brand API
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Customerly Launches

Customerly Aura
Customerly Aura AI assistant for support teams

Launched on March 7th, 2024

Video Live Chat for Websites Provide real-time video chat support with screen sharing

Launched on June 4th, 2020

Video Live Chat for Websites was ranked #3 of the day for June 4th, 2020
Video Live Chat for Websites was ranked #3 of the day for June 4th, 2020
Visual Funnels Maker from Customerly Create powerful marketing behavioral funnels

Launched on September 25th, 2019

Visual Funnels Maker from Customerly was ranked #3 of the day for September 25th, 2019
Visual Funnels Maker from Customerly was ranked #3 of the day for September 25th, 2019
View all Customerly launches

Do you use Customerly?

5.0
Based on 5 reviews
Review Customerly?

Customerly is highly praised for its seamless integration of AI in customer support and marketing automation. Makers from Crono highlight its effectiveness in maintaining meaningful user connections through live chat and email campaigns. Users appreciate the platform's professionalism, customization options, and its ability to handle complex issues efficiently. Many find it indispensable for SaaS products and commend its smooth transition of complex queries to human teams. Overall, Customerly is seen as a valuable tool for enhancing customer satisfaction and reducing costs.

Alex RoggeroAlex JaxIan Naylor
+2
Summarized with AI
Reviews
Helpful

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•1 review
As an agency owner, I am particularly impressed with the level of professionalism the team shows and the customization options made possible by their AURA AI capabilities. For the past 6 months, Customerly is completely revolutionizing customer support approach and our tests show that we'll be crushing it when we finish our implementation. Keep up the good work Luca & the team!
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1yr ago
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