Dixa

Make customer service your #1 differentiator 💜

11 followers

Make customer service your #1 differentiator 💜

11 followers

Visit website

Customer support tools

Dixa is customer service software that empowers brands to create great experiences for customers and support teams in a conversational, friendly, and engaging way. Dixa unifies voice, email, chat, and messaging apps in one single platform, enabling brands to have more meaningful conversations with their customers, driving customer loyalty, and ultimately “customer friendships.” With Dixa, agents have all the context they need to provide fast, efficient, and effective customer service. With customer recognition features, Dixa makes it possible to know your customers the second they reach out. We do this by displaying each customer's conversation history with your business in a timeline as well as their order history instantly. This ensures teams have the information they need to solve customer inquiries faster while delivering more personalized support. Flexible pricing and global scalability allow you to only pay for what you need and scale up or down without additional costs or effort. All conversation types (phone, email, chat, Facebook Messenger, Instagram, Twitter, and WhatsApp) are placed into queues and automatically routed to the appropriate agents while conversation data is translated into real-time analytics. Dixa features include VoIP, IVR, callback, click-to-call, call recording, automations, quick responses, customizable chat widgets, real-time and historical reporting, and advanced routing. Dixa’s user-friendly interface and easy setup was made to enhance the agent experience and allow teams to focus on the customer and not the software. Built for inbound call centers, multichannel contact centers, and small businesses across the world, Dixa provides agents with the tools to deliver exceptional customer service resulting in stronger bonds between brands and customers.

Dixa

Make customer service your #1 differentiator 💜

11 followers

Make customer service your #1 differentiator 💜

11 followers

Visit website

Customer support tools

Launch tags:

User Experience•Customer Communication•Tech

Launch Team

Mads Fosselius

Dixa

Maker

Hey everyone 👋🏼 I'm Mads, the CEO and co-founder of Dixa and I am thrilled to share our Customer Friendship Platform tech with you all! Our mission is to empower customers & brands to build stronger bonds - as if they were friends. Our vision is to create a world in which all people are welcomed by their favorite brands with the warm familiarity of a friend. Dixa is browser-based and unifies customer engagement across phone, email, chat and Facebook messenger currently. Hope you like our platform!

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6yr ago

John

Looking like a good product from first glance congratulations Mads! How would you differentiate your platform against the likes of Freshworks to name just one of your competitors?

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6yr ago

Mads Fosselius

Dixa

Maker

@johndesk27 Hey, glad to hear you like the product! The first thing that differentiates Dixa from competitors is we eliminate both tickets and inboxes and instead utilize intelligent routing. This way agents can focus on helping each customer instead of being constrained by unnecessary steps or barriers that tickets and shared inboxes require. Dixa’s intelligent routing uses algorithms that apply data from previous conversations and existing CRM, Ecommerce, ERP and other systems to automatically route customers to the best suited available agent, regardless of the channel they reached out on. Additionally, Dixa is "channel neutral," meaning every customer inquiry is treated the same, regardless of whether a customer called, emailed, live chatted or sent a Facebook message, making communication between brands and customers easier (and the quality of support more consistent). Many of our competitors say they have a platform that supports multiple channels, but their product is actually several different products (one for each channel) that have been built separately and packaged together. Agents working in these platforms still have to switch between windows and the data isn't all in the same place, making it difficult to keep track of customers who reach out on more than one channel. When agents can work in a channel-neutral platform they can avoid having to juggle several systems (or windows) to support customers and they always know each customer’s communication history with the brand across all channels. Giving agents more context when assisting customers helps them provide customers with a friendly, personalized experience every time. Our mission at Dixa is to empower customers and brands to build stronger bonds - as if they were friends - so we make software that can support this type of relationship. Let me know if you have any other questions!

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6yr ago