RoastMySupport ā Highlight gaps affecting your customer experience for free
Congratulations on the launch Shashank and team. RoastMySupport looks pretty useful, can't believe it's free.
@mightyalex Thank you so much! š We wanted to make sure every CX teamābig or smallācan get real, actionable insights without any barriers. Excited for you to check it out!
Oh I have so many companies for which I would like to see this roasting the support. š
@harshactually Haha, I feel you! š There are definitely some support teams out there that could use a serious wake-up call. Feel free to share it with themāletās see if theyāre brave enough to get roasted! š„š
@rishirajkabra Really appreciate the support! Glad youāre loving the UIāwe wanted to make it clean, simple, and easy to use.
RoastMySupport sounds like a game-changer for anyone serious about improving their customer service! No more relying on vague feedback or generic satisfaction scores. Iām especially intrigued by how it benchmarks against industry standards and identifies compliance risksāthings often overlooked in the rush to deliver fast responses. This will definitely help take the guesswork out of performance reviews!
@xenia1234 Youāre spot onāvague feedback and generic CSAT scores only tell part of the story. We built RoastMySupport to dig deeper, so teams can pinpoint exactly where they need to improve and how they stack up against industry standards.
Really appreciate the supportācanāt wait for more teams to experience the difference!
Just tried RoastMySupport, and wowā¦ this thing pulls no punches!
Itās crazy how much insight you can get in just a few minutesāspotted gaps in our responses that I thought were fine but clearly needed improvement.
If you're running a support team (or just think your CX is great), you NEED to try this. Props to the Score AI team for building something so simple yet powerful!
@rajeev_abhilash1 Glad you loved it. Means a lot! š We built RoastMySupport to be brutally honest and actually helpfulāso hearing that it flagged real gaps for you is amazing. š
Appreciate the support, and canāt wait to see how it helps more teams level up their CX! š„š
@ashok_kumar_kammara Thank you! Really appreciate the support! We built RoastMySupport to give support teams a fast, no-BS way to improve customer experience. Excited to see how teams use it!
This is an amazing product! Canāt wait to use this to make my customer support journey better. Keep up the good work
@subhiksha_srinivasan1Thank you so much! š Canāt wait for you to try itālet us know how it goes!
This looks super useful for support teams! Love the idea of getting a brutally honest audit on customer support without the usual hassle. The coaching insights and industry benchmarking sound like game-changers.
Excited to see how teams use thisābig props to the Score AI team for building this!
@ashwanthravi Really appreciate that! š We wanted to make RoastMySupport as actionable as possibleāno fluff, just real insights teams can use. Excited to see it in action and hear what people think!
I think its quite amazing how well this product is planned and executed. It is simple, efficient & does the job. Support to the team who built this - def using it for my firm.
@saswat_deb_barman We put a ton of thought into making RoastMySupport simple yet powerful, so hearing this feedback is amazing. Excited that youāll be using it for your firmācanāt wait to hear how it helps!
Congratulations Varun and team for the launch of a Great and innovative product, it's seems very impressive . Keep going on.
This is great @kaulshashank , @4varun2_arora0 and team! Congratulations on the launch.
Congratulations on the launch, guys! I just checked it out, and it looks incredibly insightful.
@sujitha_sankaran Thank you! Do give it a spin and let us know how it goes!
@vengat_klenty Thank you! š Excited for you to try it outācanāt wait to hear your thoughts!
I've been trying to figure out how to get better feedback on my team's customer interactions, so this is really interesting! I'm curious, does RoastMySupport integrate with different helpdesk platforms, or does it work best with specific ones?
@sanjay_tomarGreat question! š RoastMySupport is a free standalone tool by Score AI, designed to make CX audits quick and easyājust upload call recordings manually, and it runs a quality audit for you.
That said, Score AI QA Agent would fit your needs perfectly. It integrates with multiple helpdesk platforms like Zendesk, Intercom, Five9, Genesys, Exotel, and Freshdesk for a more seamless experience. If you're using a different helpdesk, weāre open to integrating with it! Check it out here: www.usescore.ai
Would love to connect for a quick chat and share how Score AI can help with deeper insights into your team's interactions. Let me know!
Congratulations Varun for the launch of your product hunt.Wishing you all the best and success in all your endeavours.
Hey Product Hunt! š
We all know bad customer support when we experience itārobotic replies, low empathy and agents who miss the mark. But how do you measure if your support is actually good (or justā¦ meh)?
Enter RoastMySupportāa simple, effective AI-powered CX quality audit tool by Score AI(www.usescore.ai) that gives you an honest, no-BS assessment of your customer service quality in minutes. š
š” Hereās what it does:
ā Identifies gaps in service qualityāAre your agents truly helping customers?
ā Gives actionable coaching insightsāPinpoint exactly where your team can improve.
ā Analyzes customer sentiment trendsāSpot frustration before it turns into churn.
ā Benchmarks against industry standardsāSee how you stack up!
ā Detects compliance risksāEnsure your agents follow best practices.
ā Boosts agent performanceāImprove every interaction, not just the average ones.
With RoastMySupport, you get a CX reality check in minutesāno forms, no friction, no paywall- just insights. Whether youāre a CX leader, startup founder, or support manager, this is your chance to see what your customers really experienceāand how to make it better.
š„ Are you brave enough to get roasted? š„ Try it now and share your results below! š