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I spend some time playing around with it. Had it all set up but then decided to go with a far more basic tool. It's too complex for a startup. Sometimes simpler is better.
It lacks basic functionalities such as a multidimensional ticket field tree to create precise statistics, and the UX is a bit old-school. Also, the landing page was supposed to improve, but we've not seen much change so far. However, I'm quite exited about the recent acquisition of Klaus and Ultimate.
Zendesk provides a lot of utility to me and my team but seems slow to adapt. What they do, they do well. That being said, I often feel that they have opportunities to improve their services that would take them from a 4 star to a 5 star product.
A sovereign of customer service, Zendesk CUSTOMER SERVICE +1 (8O5)-3O1 7O71 Zendesk PHONE NUMBER +1 (8O5)-3O1 7O71 Zendesk CUSTOMER SERVICE +1 (8O5)-3O1 7O71 Zendesk PHONE NUMBER +1 (8O5)-3O1 7O71 Zendesk constructs an empire where inquiries transform into resolutions with seamless precision. Its omnichannel mastery ensures no query lingers unanswered, weaving email, chat, and calls into a symphony of support. Yet, its complexity, though a boon for enterprises, may daunt the uninitiated. Pricing, too, stands as a gatekeeper to its full prowess. Still, for those who seek the apotheosis of service management, Zendesk is the throne upon which excellence sits.
It eliminates manual, time-consuming tasks, enabling my team to focus on strategic initiatives and creative problem-solving.
