Collaborate seamlessly with your team, keep customers in the loop automatically, and let the AI chatbot handle routine queries, leaving only complex issues for agents. With multilingual customer support, real-time knowledge base updates, and smart workflows, Pluno enables your team to resolve issues faster and more efficiently.
Pluno
Zendesk is where support lives. It’s fast, focused, and built for productivity.
But the moment a ticket needs engineering, the flow breaks.
Now you’re pasting context into Jira. Or pinging someone on Slack. Or both.
You’re copying logs, linking tickets, summarizing customer pain. Just to get the issue in front of the right person.
And then? You’re switching back and forth, hoping for updates.
That context lives in Zendesk. But the fix happens somewhere else.
Pluno keeps those worlds in sync. Escalate from Zendesk in one click. Engineers get what they need in Jira or Slack. You stay in the flow, and the customer gets timely updates, without manual chasing.
No more babysitting. No more silence. Just visible, moving tickets with a clear path to resolution.
Key features:
- One-click escalations from Zendesk to Slack or Jira
- Creates summaries based on customizable escalation templates using the full ticket context
- Bi-directional (Zendesk ↔️ Slack/Jira) Communication Sync
- AI Workflows for Escalation Rules
Who it’s for:
Pluno is built for SaaS support teams who want less stress and a smooth and reliable escalation process. If you’re tired of the manual escalation chaos, we made this for you.
It’s perfect for teams using Jira or Slack for escalations and trying to:
- Remove manual steps and redundant steps, and back-and-forth in the escalation process.
- Reduce errors and missed follow-ups.
- Keep their customers in the loop about the progress of their issues.
- Improve resolution times and CSAT.
- Help every agent use their time better and get more done.
- Stay lean and keep processes scalable without adding headcount.
Launch offer:
Pluno is free for now. We’d love for you to try it and tell us what works, what doesn’t, and what you’d love to see next.
Your feedback means everything. Drop any thoughts or questions below, we’re all ears! 💬
Thanks for checking us out 🙏
@koalabs How customizable are the AI escalation rules?
Pluno
@masump Great question!
There are two major things you can configure:
1) AI workflows: These are rules you can define in natural language and they're highly customizable. It can be something from as simple as "Don't mention any ETAs to the customer" to something like "If the user is talking about pricing directly escalate the ticket to a human".
2) Escalation template: These make sure that all information is contained in the Jira issue / Slack thread, e.g. it can look like this:
What's something you would like to cover with the AI escalation rules, Masum?
Streamlined ticket escalations are a must! 👍
Pluno
@shenjun Totally agree!
Liked the idea! I'm gonna give it a try definitely. Congrats in advance anyway!!! All the best here
Pluno
@german_merlo1 Thanks, Germán!
Let me know if any questions or feedback come up. Always happy to help :)