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We've redesigned our Google Meet integration to make it even easier to learn what users need from your customer calls!
Now you can automatically group feature requests, pain points, and product insights across all your call transcripts.
Click any mention to see relevant snippets from multiple calls, then dive deeper by viewing each snippet within the full transcript context.
We ve shipped big three drops that make turning feedback into shipped features even easier:
See the real dollar impact of every insight!
You can now hash PII (like names and emails) before importing data into Kraftful from Gong, Slack, Salesforce, Hubspot, Zendesk, Intercom, and other support ticket sources.
Perfect if your IT team requires extra security.
Hashing is available on Enterprise plans. If you re not on one yet and want to check it out, just give us a shout!
Recent updates:
I've been on the hunt for something like this for so long! The idea of connecting feedback from 30+ sources is a game-changer. Often, the nuggets of gold are buried in different platforms and it's such a hassle to dig them up. Kraftful not just organizes it but even gives actionable insights? That's next level! Can't wait to integrate this into our product development cycle. 👏
It automates product research so PMs don't have to spend hours sifting through user feedback manually. The insights can then be shared with teams directly through Slack! Super useful!
Super simple to get set up and get value from the app. Bit put off by needed to commit to an annual plan before being able to test out features that I'm excited to try. Would be happy to pay for a month of the growth plan to try the features, but I don't want to commit to a year without seeing what we're getting
Excited for a powerful product management tool to understand trends in user feedback. Now that Weights & Biases has scaled to hundreds of thousands of users, we need smart tools to help summarize insights!
Congratulations on the launch - Very excited about digging deeper into the product and seeing how this can help streamline our everyday operations focused on user feedback.
