IT teams rejoice: No PII🔒 ‌

You can now hash PII (like names and emails) before importing data into Kraftful from Gong, Slack, Salesforce, Hubspot, Zendesk, Intercom, and other support ticket sources.

Perfect if your IT team requires extra security.

Hashing is available on Enterprise plans. If you’re not on one yet and want to check it out, just give us a shout!

Recent updates:

We’ve rolled out several updates in the past few months. Here are the highlights:

• New integrations with Freshdesk, Discord, Salesforce Service, Gong, Intercom, Zendesk, HubSpot, Reddit, Twitter (aka X), Amazon, and Slack channels.

• All your original user mentions now automatically translate to English or your preferred language!

• Connect Slack to get weekly updates on what your users need or already love posted to any channel.

• A visual chart of trends across your feedback sources over time.

• Kraftful is now SOC 2 Type 2 compliant!

• Turn insights into PRDs and user stories and sync to Jira or Linear

• Organize insights into projects and create a roadmap with Now, Next, Later.

• AI-generated surveys and user interviews that collect and analyze feedback from thousands of users in minutes.

• Improved analysis with the new o3-mini-high model.