Our needs are pretty basic. We want to be able to organize contacts, keep notes and set reminders for when to reach out. We've been Folk customers for quite a while and find it somewhat non-intuitive and have had some usability issues that haven't really been resolved (importing emails from the wrong account). So we're working around things, but there's lots of room for improvement. That said, we looked around at a lot of the other options in the marketplace, such as Attio, Hubspot, Pipedrive (which used to be great) and they're either expensive, have poor UX or suffer from feature bloat (ahem, Pipedrive). Folk is the best we've found, but no one we've ID'd has gotten it right.
