We use FAQPrime in Explara and our support tickets have reduced by more than 60% due to inline/smart self-served help. We have been using FAQPrime during the beta phase, and I love the way the product has helped. Before FAQPrime, we used to have default support chat in all pages and also had a support ticket system, and my customer support team had too many things to look after. Plus, the customer /visitor was forced to either chat/ask support queries, rather than engaging them with smart inline help. With FAQPrime, now my support team can gather insights such as most frequent help search queries, & missing help articles and add those articles. We are about to integrate onboarding, which has been yet-another-tool that will be replaced by FAQPrime. I believe customers are smart and self-served help systems increase their confidence that your product works out-of-the-box!