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An awesome platform that helped me handle 20,000 unanswered reviews on Google Play. The founders are very friendly and open to feedback!
I did a little testing with the team. We managed to answer a few hundred people in a very short time and that's was impressive. Our time for replies has declined quite markedly and I want to point out that implementing AI to create personalized reviews is pretty good at offloading thought activity, it's doubly cool. The benefits are obvious, I think
Being able to automatically send out responses to our Android apps greatly cuts down on hours needed for us to spend time to respond to reviews. Having folders with multiple responses makes it easy for us to not sound repetitive in our replies
well, it was pretty easy to integrate and more easier to manage reviews at scale. Especially, if you work in team - it's the best way to handle such task. Worth it!
Super slow in fetching new review, up to 24 hours. It's useless if you are want to reduce the average response time to a few hours. The average response time they show it's only relative to the time they see the review. I guess frequent chron jobs are too expensive for them.
AppReply
Antonio, thanks for your feedback. Our auto-reply rules fetch reviews directly from Google Play API every 10 minutes, just as we communicated that via support chat. Most new user reviews get response within 5-10 minutes after review was posted.
The manual reviews feed is currently in beta and it displays only publicly available reviews which become publicly roughly after 24 hours.
We’re sorry for your bad experience with manual replies, however that feature is still in beta and we’re working hard to improve it in the coming week.
We hope you will reconsider your review. Thanks.