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AppReply is praised for its ease of setup and seamless integration, allowing users to manage app reviews efficiently. Users appreciate the platform's ability to handle large volumes of reviews, significantly reducing response times and workload. The AI-driven personalized replies are highlighted as a major benefit, enhancing the quality of interactions. However, some users report delays in fetching new reviews, which can hinder timely responses. Overall, AppReply is valued for its automation capabilities and user-friendly interface, making it a valuable tool for app publishers.
AppReply
Antonio, thanks for your feedback. Our auto-reply rules fetch reviews directly from Google Play API every 10 minutes, just as we communicated that via support chat. Most new user reviews get response within 5-10 minutes after review was posted.
The manual reviews feed is currently in beta and it displays only publicly available reviews which become publicly roughly after 24 hours.
We’re sorry for your bad experience with manual replies, however that feature is still in beta and we’re working hard to improve it in the coming week.
We hope you will reconsider your review. Thanks.