Help Scout

Help Scout

Manage your customer conversations on one unified platform.

4.8•5 reviews•

367 followers

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Help Scout is a global remote company which is a provider of help desk software and is headquartered in Boston, Massachusetts.
This is the 8th launch from Help Scout. View more
AI drafts by Help Scout

AI drafts by Help Scout

Draft replies with the click of a button
Use AI to draft replies to customer emails. Generated based on your past conversations and help content, high-quality drafts are ready for you to review, revise, and send.
AI drafts by Help Scout gallery image
AI drafts by Help Scout gallery image
AI drafts by Help Scout gallery image
AI drafts by Help Scout gallery image
Free Options
Launch tags:
Customer Success•Customer Communication•Artificial Intelligence
Launch Team

What do you think? …

Megan Kopalasingam
Hunter
📌
Hey PH community 👋 Meet AI drafts. ✍️✨ With just one click, AI generates a draft based on historical conversations and your help content. With AI taking the first pass at replies, you’ll: - Move through the queue in record time. With AI drafts getting you from zero to one, you can breeze through FAQs and slash response times. - Spend less time researching. AI drafts is continuously learning and improving, saving you time researching answers so you can spend more time delivering customer value. - More time for the human touch when it counts. Drafts are editable before hitting send, and with ready-to-send responses for FAQs, you’ll have more time to devote to complex cases. Learn more about Help Scout’s AI features here: https://www.helpscout.com/ai-fea...
Alison Charles
Such a transformative feature, it cuts down on the time I spend reading documentation to find the right answer, and helps put a great first draft of words on the page!
Alex Eaton
I've been stunned at how good the drafts are based on past convos with customers. This is a huge update!