Groove: Support, Simplified. | Product Hunt

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This is the 4th launch from Groove. View more

Groove 2.0

Helping teams provide personal support at scale.

A new and better way to support your customers. Groove 2.0 helps you turn your customer interactions into meaningful conversations and stronger relationships. Comprised of a simple yet powerful multi-channel shared Inbox, Knowledge Base, and Reports, Groove 2.0 is a perfect alternative to overly complicated and overpriced help desk solutions.

Groove 2.0 gallery image

Groove 2.0 gallery image

Groove 2.0 gallery image

Launch tags:

Customer Communication•SaaS

Launch Team

Groove

Maker

Hey everyone! I’m Alex, CEO and founder of Groove. First of all—thanks so much for hunting Groove 2.0. We’re extremely excited to share our hard work with the Product Hunt community! For the past 2 years, we’ve painstakingly torn down, rethought, and rebuilt nearly everything we spent the five years prior working on. And now, we’re finally here, ready to share the culmination of an incredible amount of hard work by a team that continues to amaze me. Groove 2.0 has been rebuilt from the ground up to be up to 8x faster and far more powerful than it has ever been. 🚀 We’ve introduced game-changing new features for better collaboration, and a new reporting platform that gives teams unparalleled insights into their performance. And, perhaps our longest-standing customer request, we’ve rebuilt our Knowledge Base product from the ground up to be the absolute best option for help docs on the market. The new Groove 2.0 consisting of Inbox, Knowledge Base, and Reports is available to everyone starting today. We’re not done improving yet so be sure to keep an eye out as the rebuilt version of Groove becomes the baseline for further developments. In the meantime, we’d love everyone’s feedback on Groove 2.0 and all of its functionalities, so we can continue making it better for you. Cheers, Alex

6yr ago

@alexmturnbull Saw your email earlier today and replied too. Looking forward to the new product experience!

6yr ago

Groove

Maker

6yr ago

@alexmturnbull Hi Alex - I was really excited to hear you would be blogging again. We really valued the content you created in the past about your journey and we're excited to read more from you via your Founder's diary. Thanks for the quality, insight and consistency of your writing. Cheers, Mark

6yr ago

Groove

Maker

@mark_kingston Thanks for the feedback. I'm stoked to be back! In my next week's post, I will share more juicy details about building Groove 2.0 and the final months of 2017 which were the hardest of my professional life.

6yr ago

@alexmturnbull Congratulations Alex and all the team! Looks awesome 🥂

6yr ago

I recently had a terrible customer experience with HostGator. As a small business owner, I strongly rely on the support of my hosting provider. I just discovered Groove 2.0, and it looks like big companies such HG could improve their (weak) customer service, by starting using this software. Make it simple, make it better! Well done, @alexmturnbull !

6yr ago

Groove

Maker

Thanks man!

6yr ago

@alexmturnbull @erikemanuelli "I recently had a terrible customer experience with HostGator." I honestly think that no one ever had a good experience with HostGator support. Someone needs to pitch them groove

6yr ago

Groove

Maker

@erikemanuelli @emily_kenned We would love to help HostGator improve their customer support experience! Send them our way :) Groove is a great tool for both small and big businesses like HG. Many of our customers significantly boosted their response time and customer satisfaction ratings after moving to Groove.

6yr ago

@alexmturnbull @emily_kenned I'm a HostGator customer since almost 10 years. I used to be really happy of their services, then the quality of the customer support started to decline in the last couple of years. I think the big change came with Hostgator being sold to Endurance International Group. Why do they not invested in keeping a great support to their clients? Instead, whenever there's was an issue, I kept talking with people not willing to help me and giving me general answers (I always used the chat). And I have a dedicated server with them, not a tiny shared account. So yeah, next time I talk with them, I'm going to pitch Groove.

6yr ago

Groove

Maker

@emily_kenned @erikemanuelli that's sad to hear that the quality of their customer support has suffered so much. I truly hope that they improve it. Let them know that we are here to help.

6yr ago

Looks cool. Love that is integrates with all my current stack of tools!

6yr ago

Groove

Maker

@itaielizur You can find a full list of our integrations here: https://www.groovehq.com/integra... we are also working on adding Jira, Asana, and Amazon integration.

6yr ago

Bernardo de Castro

Bybrand

@itaielizur @alexmturnbull Good read that are working with integrations. I searched the API endpoints and did not find a method to update the agent or mailbox email signature (via API) I would like to integrate Bybrand https://www.producthunt.com/post... with you. Will be that improving the API method is in the Groover 2.0 product timeline?

6yr ago

Groove

Maker

@itaielizur @alexmturnbull @bernardocastro Heya Bernardo 👋 What you found there is the customer API. We have a bunch of native integrations lined up, but drop us a line at support@groovehq.com and we can see how we could potentially integrate.

6yr ago